The Customer Service Associate will provide professional, timely, and accurate responses to donors’ queries via email or phone, ensuring that donors are treated respectfully and with due diligence related to Grassroots, Annual Giving, and Major Gifts. In addition, the Customer Service Associate will be pro-active regarding donors’ automatic credit card payments, voicemails, emails, database updates and any correspondences incoming during non-business hours. Duties and Responsibilities include but are not limited to: Meeting service performance and transaction standards for Customer Service and striving to improve efficiency and effectiveness. Answer telephones; provide positive initial contact and follow-through to meet requests or solve donor concerns, as well as “upsell” when opportunity arises. Handle donor correspondences (i.e., voicemails and emails). Record phone donations and deliver the appropriate forms to the Data Processing Center for processing....

The Administrative Assistant, located in the Greater Washington office in Rockville, MD, is responsible for providing effective support to Mid-Atlantic volunteers and staff so that Region and Chapter goals are achieved.  The Administrative Assistant, is responsible for undertaking tasks related to fundraising, membership, programming, communications, and office operations. Duties and Responsibilities include but are not limited to: Support Finance Team with administrative tasks Serve as back-up to other Mid-Atlantic Administrative Assistance covering work overflow Maintain files, databases, records, producing reports and records for management and local volunteer presidents (including membership, fundraising, and event attendance lists) Prepare correspondence, mailings, nametags Assist with scheduling meetings and calls as needed Provide administrative support for meetings, programs and events Support volunteer leadership and other staff as needed Service and...