About Project Sentinel
The housing counseling, mediation, and other dispute resolution programs administered by Project Sentinel are funded by local cities and counties for a budget of $1,270,000 supporting a staff of 17, operating from five offices.
Programs managed by the Dispute Resolution department currently include the counties of Santa Clara, San Mateo, Stanislaus and city of Fremont, Fairfield and Hayward. Contract topics encompass general tenant-landlord counseling, rent control, mandatory dispute resolution participation and Superior Court mediation (Unlawful Detainer, Small Claims, civil harassment).
Our culture is very collaborative and we empower employees in a challenging role with consistent learning and professional growth. Staff regularly cites the impact they have as a prime ingredient in their engagement and overall job satisfaction.
The Director directly reports to the agency’s Executive Director and provides the Executive Director with budgetary input.
The Director has two direct reports: The Counseling and Mediation Programs Manager and the Education and Special Programs Manager. The Counseling and Mediation Programs Manager supervises all counseling and mediation programs, program staff and volunteer mediation panels. The Education and Special Programs Manager oversees outreach and education efforts and supervises rent stabilization and court programs as well as other specialized programs, program and outreach staff and paid mediation and arbitration panels.