May 25, 2021

Customer Success Manager: Enterprise Sales Team

$40,000 - $45,000 yearly
  • Denver Metro Chamber of Commerce
  • Denver, CO, USA
Full-Time Administration/Operations Sales

Job Description

Job Announcement #2021_8

Job Title:             Customer Success Manager: Enterprise Sales Team

 

Reports To:        VP Sales and Investor Strategy

 

Department:      Sales Org

 

FLSA:                     Non-exempt

 

Pay Range           $40,000-$45,000 base, plus earned commissions

 

Expected Hours: Full time (40 hours/week)

 

 

What’s the Job?

Support and assist the Enterprise Sales Team in the provision of quality benefits and service to the Chambers high level investors (Policy through to Trustees). Improve retention and renewals of Chamber members through timely communication, invoicing and aging membership follow up. Ensure membership data is maintained and updated in CRM. Assist Enterprise Sales Associates and VP of Sales with outreach, creating reports and with CRM issues.

 

What will you do?

Primary support to Enterprise Sales Directors for creating customer success for existing and potential high-level ($12,500-$150,000) investors and responsible for:

  • Using CRM reporting to pull engagement reports for existing members
  • Develops power point presentations
  • In conjunction with Enterprise Sales Directors, manages, and maintains investor CRM with the most current investor information, including primary and secondary contacts, and addresses
  • Maintains detailed investor financials showing status of accounts receivable, and investor retention
  • Oversees investor billing, managing statements, and invoices

 

What types of skills, competencies and experience do you need?

 

  • Demonstrated track record in customer relations in a non-profit or business setting with a minimum of 3 years of experience

 

Preferred Skills:

  • Excellent interpersonal and telephone skills
  • Strong business writing skills, thorough knowledge of MS Office software, including: Outlook, Word, Excel and PowerPoint.
  • Experience with customer databases such as Salesforce, Dynamics 365
  • Ability to develop relationships and inspire confidence, trust, and respect from internal and external contacts, as well as maintaining a dialogue and open communications with them
  • Ability to convey information via highly discreet, trustworthy interactions internally and externally
  • Must exhibit excellent judgment regarding people and information
  • Sense of urgency; attention to detail and quality; excellent task follow through; ability to prioritize; dependability

 

Why should you join our team?

  • We are rooted in the Community
  • We tackle challenges that protect our Members and Community
  • We seek out ideas that make us better
  • We support those around us with care and transparency

 

Additional Details:

  • Equipment to be used includes a PC based network system with internet and intranet capabilities
  • CRM
  • Normal work hours at the Chamber are from 8am to 5pm Monday through Friday

 

So, what are you waiting for? Apply to join the DMCC family today!

Hiring Organization

Denver Metro Chamber of Commerce

Qualifications

see job description 

Industry/Service Area

Foundation/Grantmaking

Level

Entry-level

Benefits

Denver Metro Chamber Benefits Summary 

Updated March 2021 

DMCC has created a workplace culture that allows our team to focus on doing excellent work, knowing that they have good care. Get a sneak peek below into our caring benefits and perks offered at the Chamber: 

We partner with the following carriers: 

  • Kaiser Permanente Gold HMO or HD Medical Plans 
  • Rx Coverage 
  • Delta Dental PPO
  • VSP vision care
  • Rocky Mountain Reserve / spending accounts

Details of these plans are available upon request. 

401k Retirement Benefits 

DMCC offers a 401K retirement plan to all benefits-eligible employees, and the best news is that staff can start contributing immediately. Employees become fully vested at the 2-year anniversary of their start date, and DMCC matches 100% of the first 4% of employee contributions. 

Leave 

DMCC knows that taking time away is key to maintaining a healthy and balanced staff.  DMCC provides Paid Time Off to staff who work at least 24 hours/week. We also offer up to 12 weeks of paid family and medical leave, paid parental leave, domestic abuse leave, holidays, bereavement leave, jury duty leave and military leave.  

Holidays 

DMCC recognizes ten full paid holidays, two half-day holidays and one floating holiday each year.

Flexible Spending Account (FSA), Health Spending Account (HSA) and Dependent Care Flexible Spending Account 

DMCC offers Spending Accounts to all regular full-time and regular part-time staff who consistently work at least 24 hours per week. An FSA is a benefit allowing eligible employees to set aside a specific pre-tax dollar amount for unreimbursed medical, dental, vision, and dependent care expenses. 

Cell Phone Reimbursement 

DMCC reimburses staff to keep us connected via phone. This reimbursement is added to your biweekly paycheck, which means you reap the benefits with ease.  

Additional Benefits 

DMCC offers additional benefits to support our staff in unique ways. Providing long-term disability coverage, short term disability coverage, life and accidental death and dismemberment insurance for all benefits-eligible staff; we pay 100% of these costs for our staff. We also provide an Employee Assistance Program, Addiction coaching program for staff and families, Life Planning, Financial and Legal Resources, just to note a few. 

Compensation Philosophy 

Because of our commitment to fair, and equitable pay, we are guided by pay transparency. Meaning, we set salary ranges based on competitive market data. Our intent is to be up- front with all candidates about the salary range for their role so candidates can be confident that they are receiving competitive wages.  

 

Application Instructions

To apply, email resume and cover letter to Careers@denverchamber.org no later than the close of business June 23, 2021.  Let us know how you heard about the position. Incomplete and late applications will not be considered.


Apply Now