Sep 21, 2021

Director, Clinical Services

  • On-Ramps
  • Washington D.C., DC, USA
Full-Time General Management Strategic Planning

Job Description


RAINN is the nation's largest anti-sexual violence organization and leading authority on sexual violence. A dynamic organization comprised of experts in victim services, public education, public policy, consulting services, and technology, RAINN's team works to provide best-in-class services for survivors, inform and educate the nation about sexual violence, and improve the public policy and criminal justice response to sexual violence.

RAINN's victim service programs include 41 distinct hotlines, the largest of which are the National Sexual Assault Hotline and the Department of Defense Safe Helpline. The organization also operates online peer support services and a suite of technology products designed to support survivors. Overall, RAINN's victim services programs help more than 300,000 people each year, and have helped more than 3.7 million people since 1994.


The Director, Clinical Services serves as a leader on RAINN's Victim Services team, which provides anonymous telephone and online chat services to survivors of sexual assault and their loved ones. In addition to the National Sexual Assault Hotline, RAINN's largest hotline, RAINN operates forty independent hotlines, including the Department of Defense Safe Helpline. As a leader in the department, the Director will advance efforts to ensure that all hotline visitors receive the highest quality trauma-informed, survivor-centered crisis services. The Director creates strategies for ongoing hotline improvement and clinical skills development among RAINN's 170 hotline staff and 350 volunteers. In addition, they will strengthen strategies to assist especially vulnerable populations, particularly children and youth.

The Director also leads ongoing efforts to build a culture of wellness for the department. In this role, the Director will promote strategies to prevent and respond to staff burnout, enhance resiliency, and equip hotline management with the skills they require to support in-person and remote staff in a high-pressure crisis environment.

The Director will also work closely with other departmental and institutional leaders to a) partner with the hotline programs to identify revisions to policies and protocols to improve staff service delivery; b) partner with the Victim Services' training team to review content for new self-paced and online blended training modules, training materials, and other ongoing training for hotline staff; c) work with the research team to review hotline service data; and d) partner with the communications department to support efforts to educate the public about the effects of sexual violence and the unique benefits of our hotline services, as well as supporting the efforts of the Speakers Bureau.

This Director of Clinical Services reports to the Vice President of Victim Services and manages a team of nine: clinical manager, a quality assurance manager, an affiliate and resources manager, and licensed training supervisors.

Responsibilities include, but are not limited to:

Organizational Leadership and Team Leadership

  • Serves as a leader organization-wide, ensuring that all staff possesses knowledge of research and best practices on trauma-informed care for survivors and staff
  • Coach, manage and mentor a clinical services team, ensuring that the team has the knowledge and skills to support the rest of the organization while also growing professionally
  • Set organization-wide clinical goals, as well as team-specific goals for the clinical services team, and track progress toward those goals
  • Support efforts to educate the public about the effects of sexual violence and the unique benefits of our hotline services, which may include acting as a spokesperson for RAINN and reviewing communications copy
  • Present at professional conferences to disseminate information about the benefits of RAINN's unique hotline services and notable trends based on hotline data

Program Support - Hotline Services

  • Review current crisis intervention model, identify areas for growth, and oversee implementation of improvements to hotline services in partnership with hotline directors; develop and execute plans, tactics, and policies related to this process
  • Build staff knowledge and ability to support specific vulnerable populations of survivors of sexual violence, including children and youth.
  • Build relationships with national leaders in trauma care to advise in the development of new service initiatives and augmentation of current services
  • Develop clinical metrics to measure and track the success of hotline services; oversee quality assurance efforts for crisis service delivery
  • Assess feasibility of new clinical services and develop plans, tactics, and policies to support their launch and implementation. Assist with funding proposal development.
  • Serve as the vice chair for the Victim Services Training Committee, and utilize subject matter expertise to inform and review victim training materials for hotline staff, providing recommendations based on best practices and latest research.
  • Oversee the expansion, maintenance, and review of resources, referrals, and standard responses used by hotline staff.
  • Oversee the management of RAINN's affiliate network, made up of more than 1,000 sexual assault services providers around the country.

Trauma-Informed Support of Staff

  • Provide strategic vision and direction for the development, implementation, and evaluation of initiatives to improve hotline staff health and wellbeing, including:
    • The department's trauma-informed supervision practice.
    • The creation of a comprehensive strategy and supporting materials to prevent and respond to vicarious trauma experienced by hotline staff.
  • Supervise clinical training supervisors on the National Sexual Assault Hotline (NSAH) and Safe Helpline (SHL), which will include identifying new ways of leveraging their expertise and contributions, and supporting their continuing education.
  • Maintain current knowledge of relevant research and keep staff up to date with emerging trends and best practices.
  • Facilitate professional development opportunities to keep staff informed of current research and critical developments in the field.

LOCATION: The position is based in Washington, DC. Please note that RAINN staff are currently working remotely during the COVID-19 pandemic.

Hiring Organization



The ideal candidate will possess the following qualifications:

  • A minimum of seven years as a practitioner in the field of mental health or social work, with experience working with victims of abuse, including experience working in crisis intervention
  • Cultural competence and the ability to work with diverse populations, with a track record of championing of diversity, equity, and inclusion efforts in a professional environment
  • Demonstrated commitment to coaching and mentoring teams, with a focus on continuous improvement and ongoing learning
  • Exceptional communication skills with remote staff, volunteers, and stakeholders
  • Demonstrated research skills with the ability to translate best practices into language easily understood by a wide range of audiences
  • Strong problem solving skills with the ability to develop solutions that are applicable and effective in a wide range of situations
  • Professional maturity with a track record of exercising good judgment when faced with complex decisions
  • Knowledge of evidence-based practices relating to sexual violence services, and comfort discussing issues surrounding sexual violence
  • Availability to work a non-traditional schedule, which will include some evenings and weekends, and attend meetings and training on-site as required.
  • Experience managing staff in a crisis environment.
  • Experience working with vulnerable populations, particularly children and youth.
  • Veterans will be given priority in the hiring process
  • Successful completion a criminal background check (administered by RAINN)
  • Master's, PhD or MD degree in social work, psychology, psychiatry or a related field
  • Current or formerly Licensed Professional Clinical Counselor, Licensed Clinical Social Worker.

Industry/Service Area

Human Services




Salary and benefits will be competitive and commensurate with experience.

Application Instructions


RAINN recognizes that sexual violence can affect us all, and is dedicated to providing appropriate and sensitive support to everyone who seeks it. RAINN knows that no two survivors have the same experience, and strives to provide services and information that respect these differences among us.

The services RAINN operates and programs RAINN develops are designed and intended to serve all people affected by sexual violence, without regard to:

  • Age
  • Gender or gender identity
  • Immigration status
  • Mental, physical or developmental disability
  • National origin or ethnicity
  • Political affiliation
  • Race
  • Religion or creed
  • Sexual orientation

RAINN is committed to maximizing the diversity of its organization and depends on a diverse staff to carry out its mission and encourages all qualified candidates to apply. RAINN takes this pledge of inclusivity seriously. RAINN also requires that the local sexual assault service providers that it partners with uphold these same standards. Like RAINN, On-Ramps is deeply committed to diversity, equity, and inclusion. We believe social change happens when people with a wide range of backgrounds and experiences come together with common purpose.

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