Nov 18, 2021

Business Analyst

$95,000 yearly
  • Alcoholics Anonymous World Services, Inc.
  • New York, NY, USA (Hybrid)
Full-Time Administration/Operations Data/Analysis Information Services/Technology

Job Description

The Business Analyst is responsible for analysis and evaluation of the existing and emerging AAWS business practices and needs as it relates to our NetSuite implementation and works to translate that understanding into support for the development and refinement processes and systems. The ideal candidate will embrace the AAWS mission and advise department heads and NetSuite users, providing an important bridge between the business and technology teams.

The work will involve understanding business needs; compiling data and reports; defining business system requirements and processes based on a thorough analysis of the data and structure of the data in our NetSuite implementation; and supporting the full lifecycle through testing, training, and implementation. Working with the project team and system implementation vendor, the focus initially will be to provide needs analysis, functional and issue-resolving expertise with the goal of improving efficiencies across the functional teams. Functional areas supported by our NetSuite implementation include publishing operations, administrative and information services, records, online commerce, and finance. While the role will span all functional areas at times, the emphasis will be on finance and its associated functions (AR, AP, Inventory Costing, and financial reporting.)


Duties / Responsibilities

  • Evaluates business processes and determines areas for improvement to the current process regarding systems.
  • Develops and communicates detailed functional requirements and objectives to ensure alignment between business requirements and supporting systems.
  • Works collaboratively with cross-functional teams to resolve questions that arise during development, maintaining a positive working relationship.
  • Provides support and leaderships for business involvement in systems development processes, including requirements definition, data conversion, and testing.
  • Elicits requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, tasks, and workflow analysis.
  • Critically evaluates information gathered from multiple sources, reconciles conflicts, decomposes high-level information into details, abstracts up from low-level information to a general understanding, and distinguishes user requests from the underlying true needs.
  • Serves as the conduit between the customer community (internal and external customers) and the IT team through which requirements flow.
  • Successfully engages in multiple initiatives simultaneously.

Hiring Organization

Alcoholics Anonymous World Services, Inc.


Required Skills / Abilities

  • Strong understanding of systems and their underlying data structures and technologies to be able to provide technology solutions.
  • Systems implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management, support.
  • Business process analysis and redesign experience: strong business analysis skills; process mapping; data querying; business process redesign and implementation.
  • Effectively promote process best practices.
  • Strong project management skills and experience.
  • Ability to engage in multiple initiatives simultaneously.
  • Ability to manage projects, as well as the ability to influence and manage relationships where no direct line of report exists.
  • Communication skills: strong presentation/ communication / facilitation skills (oral and written).


Education / Experience

  • Bachelor’s Degree in management systems, business, finance, computer science or related field or relevant job experience.
  • 3+ years working with business applications and solutions in cloud-based applications and ERP systems as well as have experience with implementations of large-scale projects.
  • Experience working with multiple systems and integrations between systems.

Industry/Service Area

Healthcare/Public Health, Mental Health/Crisis Intervention, Mutual/Membership Benefit


Mid-Senior level


This is a permanent full-time position eligible for a hybrid schedule, with one day remote and the option to adjust schedule in the future. All employees are required to be in the office at least two days per week.

As Covid-19 continues to pose a significant threat to employees and their families, GSO requires all employees to either demonstrate proof of vaccination or to submit bi-weekly proof of a negative covid test. Vaccination status will be stored with a third-party vendor will not be shared publicly but it may need to be shared with specific individuals through the course of conducting business (e.g., book travel to an event).

This salaried, exempt position has base pay of $95,000.

A.A.W.S is committed to providing competitive salary and benefits for all employees. The organization offers robust health benefits such as medical, dental, vision, health reimbursement account, long- and short-term disability, and life insurance. The organization also offers PTO beginning at 15 vacation days, 10 sick days, 3 personal days, and paid company holidays. Additional benefits include a 403b plan with employer contribution, tuition reimbursement program, and salary continuation program, all of which are available after 12 months of employment.

Application Instructions

A.A.W.S. is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Sareen Pearl, Human Resources Director, at or 212-870-3025.

A.A.W.S. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified candidates are encouraged to apply. Due to the high volume of applications, we may not respond to all candidates. No calls please.

Apply Now