Nov 24, 2021

Chief Compliance & Operation Officer

$95,000 - $115,000 yearly
  • Utah Pride Center
  • 1380 South Main Street, Salt Lake City, UT, USA
Full-Time Administration/Operations Executive Management (CEO/ED) Knowledge Management/Learning

Job Description

Title:                Chief Compliance & Operations Officer

Reports to:      CEO

Location:         Salt Lake City, Utah

Salary Range:  $95,000 - $115,000 DOE

The Utah Pride Center (UPC) has been part of the fabric of Utah LGBTQ+ life for over 29 years. The vision of the Center is “to ensure a thriving LGBTQ+ community in Utah.” Utah Pride Center services include mental health services, adult focused programming, senior programs, resources for youth, an annual Pride celebration, and community space. Utah Pride Center opened its doors in a beautiful new space in 2018. UPC is governed by a 17-person Board of Directors and a dedicated staff of 15.

Research shows that members of marginalized groups – including women, LGBTQIA+ identified people, Black, Indigenous, and other people of color (BIPOC) – tend to apply to jobs only if they meet every single requirement listed. Here at Utah Pride Center, we want the best candidates for the job, and those candidates don’t always meet 100% of the qualifications listed. If you are passionate about uniting, empowering, and celebrating diverse LGBTQ+ communities for all and breaking down barriers for equity, we encourage you to apply – especially if you’re a member of a structurally marginalized group. We look forward to your application.

THE POSITION:  

The Chief Compliance and Operations Officer (CCOO) is a new and exciting full-time position for UPC. Reporting to the CEO, the CCOO will provide inspirational, innovative, and forward-thinking leadership, serving as an important thought-partner to the CEO and Senior Leadership Team and as a key leader and spokesperson for compliance and operations services throughout the state. Responsible for providing compliance, clinical and programmatic leadership, operations oversight, fostering superior quality patient care, standardizing protocols, developing clinical strategic goals and program expansion, regulatory and accreditation oversight, and contributing to the recruitment and retention of staff. If this person is an LCSW they need to maintain a 0.2-0.3 FTE clinical caseload; if they have a JD, they will be spending part of their time providing first line legal advice around contracting, internal policies and practices, and compliance for licensure and accreditation. The CCOO will provide oversight to a Clinical Director and other staff as assigned/needed.

RESPONSIBILITIES:

Operations

  • Recommend and prioritize operational policies and priorities to the CEO to accomplish specific goals to assure provision of appropriate services.
  • Serve as key executive team member responsible for participating in development, implementation and evaluation of agency policies, goals, and objectives.
  • Oversee building facilities including any needed construction or renovation of structures and the purchasing of new equipment
  • Identifies, facilitates, implements, and performs a Continuous Quality Improvement plan/program.
  • Manage, in collaboration with the CEO, the accreditation and/or accreditation renewal processes with the Council on Accreditation, The Joint Commission, and/or additional appropriate accreditation agencies.
  • Identifies operational plans for new services based on community identified needs.
  • Develops, plans, and implements policies, procedures, and protocols to support patient care services.
  • Develops and supports internal controls to ensure that all policies and operating procedures are followed, necessary controls are effective and efficient.
  • Work with Clinical Director and CEO to build clinical services to include medical support services in the future.
  • Promotes the use and implementation of technology in the workplace to streamline operations, facilitate communications, and optimize work processes.
  • Communicates current regulatory issues to management and recommends course of action.
  • Conducts periodic internal reviews and audits to ensure that compliance procedures are followed.
  • Maintains documentation of compliance activities, such as complaints received or investigation outcomes.
  • May assist with regulatory and compliance training, as necessary.
  • Assumes responsibility for the development and implementation of effective human resources strategic planning.
  • Evaluates established policies and procedures on an on-going basis and updates them, as necessary.

Strategy and Planning

  • While leveraging the strengths of other programmatic areas, ensure the provision of high-quality services while introducing and integrating innovative technologies, service models, and practices that sustain and enhance the quality, effectiveness, efficiency, and success of UPC’s programs and operations.
  • Collaborate across departments to ensure exceptional quality and utilization of services and leverage strengths throughout the organization to achieve the goals for organizational vision.
  • Develops partnerships, coordinates activities, reviews work, exchanges information, and resolves problems; this includes partnering with internal and external stakeholders to ensure highly effective and efficient care delivery that reduces cost, improves quality of outcomes, and delivers an excellent patient experience.

Leadership, Management & Relationship Building

  • Ensure a focused and productive team approach with excellent integrated service delivery through a compassionate and motivational supervisory style that recognizes individual and collective strengths and inspires teams.
  • Develop and monitor annual goals and objectives with defined metrics, processes, and deliverables to ensure achievement within budget.
  • Participates and provides reports in Executive Leadership and Board of Directors meetings, and other leadership meetings, as required.
  • Ensures appropriate education and training is available to support professional development and ensure that staff maintain competence in evolving best practices.
  • Provides regular and productive updates to the CEO. Advance a collaborative and transparent communicative approach to elevate an understanding and support for compliance and operation services throughout the organization.

SKILL SET AND ATTRIBUTES:

  • LCSW or JD strongly preferred.
  • Five (5) years of management/leadership experience strongly preferred.
  • Passionate about UPC’s mission and experience working with LGBTQ+ communities and individuals.
  • Experience working for a service delivery organization focused on children, youth, adults, or seniors.
  • Demonstrated business-savvy in designing, implementing, managing, and growing complex and innovative community-based and direct care services covering a wide geographical area.
  • Ability to introduce and foster engagement with new approaches and directions to advance service delivery and ensure a high level of quality, building on past successes.
  • Strong compliance and analytical background, along with financial acumen that address utilization management, data analysis, and trending.
  • Strong written and oral communication and presentation skills, with ability to simplify and communicate complex and technical information for internal and external stakeholders.
  • Visionary mindset with strong knowledge of and experience in planning and implementing change management, utilizing an inspirational leadership style.
  • Compassionate, approachable, and thoughtful disposition to support collaborative decision-making and an orientation toward empowerment, emphasizing professional development and recognition.
  • Approachability with an open-door policy.
  • Ability to develop, implement, and support a positive working environment as well as systems and operations committed to advancing cultural diversity, equity, and inclusion.
  • High emotional intelligence, humility, and integrity.
  • Care and kindness for others; compassion and the ability to suspend judgment.
  • Experience developing and evaluating best practices and emerging trends for organizational applicability and appropriateness.
  • Ability to construct new and innovative solutions for complex and varying problems and situations while considering the larger perspective or context.

COMPENSATION & BENEFITS

Utah Pride Center is offering a comprehensive compensation package inclusive of salary and benefits. The salary range is $95,000-$115,000 DOE. Benefits include medical coverage, 401(K) match, generous paid time off, and relocation assistance.

TO APPLY

Pathway Associates has been retained to lead this recruitment effort on behalf of the Utah Pride Center. Inquiries, nominations, or applications (including a cover letter and resume) should be directed electronically and in confidence, to HRClinical@utahpridecenter.org with “CCOO” in the subject line. We are pleased to answer any questions or supply further information as needed. All inquiries or referrals will be held in strict confidence.

Closing Date: December 9, 2021

Utah Pride Center (UPC) is a proudly queer, anti-racist, affirmative action employer. Our commitment is to provide and sustain a diverse work environment that reflects the community we serve. All employment decisions at UPC are based on professional needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations of Utah . Visit our website at www.utahpridecenter.org.

Candidates for employment at Utah Pride Center should be aware that this is a unique work environment in which topics of sexuality, sexual orientation, and gender identity are an integral part of our day-to-day community interactions. Individuals who are uncomfortable with such topics, discussions, and the occasional related graphic representations may choose not to work at UPC.

Hiring Organization

Utah Pride Center

Qualifications

SKILL SET AND ATTRIBUTES:

  • LCSW or JD strongly preferred.
  • Five (5) years of management/leadership experience strongly preferred.
  • Passionate about UPC’s mission and experience working with LGBTQ+ communities and individuals.
  • Experience working for a service delivery organization focused on children, youth, adults, or seniors.
  • Demonstrated business-savvy in designing, implementing, managing, and growing complex and innovative community-based and direct care services covering a wide geographical area.
  • Ability to introduce and foster engagement with new approaches and directions to advance service delivery and ensure a high level of quality, building on past successes.
  • Strong compliance and analytical background, along with financial acumen that address utilization management, data analysis, and trending.
  • Strong written and oral communication and presentation skills, with ability to simplify and communicate complex and technical information for internal and external stakeholders.
  • Visionary mindset with strong knowledge of and experience in planning and implementing change management, utilizing an inspirational leadership style.
  • Compassionate, approachable, and thoughtful disposition to support collaborative decision-making and an orientation toward empowerment, emphasizing professional development and recognition.
  • Approachability with an open-door policy.
  • Ability to develop, implement, and support a positive working environment as well as systems and operations committed to advancing cultural diversity, equity, and inclusion.
  • High emotional intelligence, humility, and integrity.
  • Care and kindness for others; compassion and the ability to suspend judgment.
  • Experience developing and evaluating best practices and emerging trends for organizational applicability and appropriateness.
  • Ability to construct new and innovative solutions for complex and varying problems and situations while considering the larger perspective or context.

Industry/Service Area

Advocacy/Social Action, Human Services, Mental Health/Crisis Intervention

Level

Executive

Benefits

COMPENSATION & BENEFITS

Utah Pride Center is offering a comprehensive compensation package inclusive of salary and benefits. The salary range is $95,000-$115,000 DOE. Benefits include medical coverage, 401(K) match, generous paid time off, and relocation assistance.

Application Instructions

TO APPLY

Pathway Associates has been retained to lead this recruitment effort on behalf of the Utah Pride Center. Inquiries, nominations, or applications (including a cover letter and resume) should be directed electronically and in confidence, to HRClinical@utahpridecenter.org with “CCOO” in the subject line. We are pleased to answer any questions or supply further information as needed. All inquiries or referrals will be held in strict confidence.

Closing Date: December 9, 2021


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