May 26, 2022

Donor Services Manager

  • The Trevor Project
  • Remote
Full-Time Fundraising/Development

Job Description

Donor Services Manager

Reports to: Senior Director Development Operations

Location: Remote

Hours: Full-time

About Trevor

The Trevor Project is the world’s largest suicide prevention and crisis intervention organization for LGBTQ young people. We are a non-profit that provides 24/7 life-saving support via phone, text, and chat. We also operate the world’s largest safe space social networking site for LGBTQ youth and run innovative research, education, and advocacy programs. We’ve been saving lives every day for over 20 years.



Overview of the role

The Donor Services Manager will work within a team and with partners to ensure a positive giving experience for all donors to the organization. The manager will provide oversight for all revenue and donor information capture and maintenance relating to the organization’s Development activities. This position directs the effective capture and maintenance of donor information into the organization’s donor database. The donors have a revenue impact in excess of $60 million annually. The Donor Services Manager will develop  strategies that enhance responses to donor and prospect queries with a view to improve retention and engagement with the organization.  The Manager will supervise and develop team members, analyze roles and functions within the team and establish processes for efficient and effective operational performance in alignment with the organization’s needs. The Manager will oversee the fulfillment of the organization’s Tax Acknowledgments and Corporate Matching Gift program. The position will source, evaluate, and directly manage multiple vendor relationships associated with donor data capture and fulfillment. The ability to establish and maintain excellent and functioning working relationships with vendors and both internal and external partners  is essential for success in this position.

Who you are

  • Builder. You’re excited about the opportunity to take the status quo as just a starting point, then implement best practices and continually innovate 
  • Goal-oriented. You set competitive goals that are achievable, then focus on exceeding them
  • Experienced.  You have a proven track record working with donors, donations and CRM systems, preferably Salesforce
  • Driven by Data. You learn from the numbers, celebrating successes  and making continuous improvements based on them
  • Transaction oriented.  You are focused on delivering excellence each time you engage with our constituents
  • Service oriented. You delight constituents in your interaction and deliver high quality of service
  • Collaborative.  You understand that the best way to meet and exceed goals is through outstanding teamwork
  • Relationship Builder.  You work closely with others and build the necessary relationships to deliver value to the constituents
  • Flexible. You are comfortable navigating ambiguity and working through competing priorities.
  • Passionate. You care about LGBTQ youth. You care about saving lives. You want to come to work and feel inspired every day. You want to change the world
  • Fun. The work we do is very serious, but that doesn’t mean we don’t have fun. We know how to have a good time and you should too



What you’ll do

  • Provide leadership, supervision, support and guidance to the Donor Services  team
  • Facilitate accurate, timely, efficient and effective donor information capture and maintenance of donor information into the organization’s Salesforce CRM
  • Partner internally, communicate cross-unit operational impact, identify needs, coordinate resources, and implement data capture solutions into Salesforce  
  • Ensure timely and accurate information reporting  for the organization’s financial audits.  
  • Pro-actively research, evaluate and manage implementation of cost-effective gift processing solutions 
  • Support the organization’s  revenue reconciliation process for the revenue recorded through Salesforce
  • Develop contingency plans for high volume gift processing resulting from growth, special promotions and events  and cyclic peaks
  • Develop and coordinate  processes that monitor and ensure the effective and efficient response to donor inquiries via phone, email or mail
  • Manage vendor relationships



Benefits

  • Generous vacation and holidays (like a full day off to celebrate Harvey Milk Day!), including three half-day Fridays during the summer
  • Comprehensive health insurance, including coverage for various gender affirmation surgeries (and we pay 100% of your premiums for medical, dental, and life)
  • Flexibility to work from anywhere in the U.S. (we provide the technology, a monthly internet stipend and reimbursement to outfit your work-from-home space!)
  • Fun virtual office environment and passionate team 
  • Online Subscription to Headspace, a digital meditation platform
  • Meaningful work at an organization that is saving the lives of LGBTQ young people across America every day
  • The Trevor Project is an equal opportunity employer



Your application

We’re excited to hear from you! To join Team Trevor, please upload a resume and cover letter. Applications without cover letters will not be considered. Use this as an opportunity to convey why you want to be the next Donor Services Manager at The Trevor Project!

Hiring Organization

The Trevor Project

Qualifications

  • Builder. You’re excited about the opportunity to take the status quo as just a starting point, then implement best practices and continually innovate 
  • Goal-oriented. You set competitive goals that are achievable, then focus on exceeding them
  • Experienced.  You have a proven track record working with donors, donations and CRM systems, preferably Salesforce
  • Driven by Data. You learn from the numbers, celebrating successes  and making continuous improvements based on them
  • Transaction oriented.  You are focused on delivering excellence each time you engage with our constituents
  • Service oriented. You delight constituents in your interaction and deliver high quality of service

  • Collaborative.  You understand that the best way to meet and exceed goals is through outstanding teamwork
  • Relationship Builder.  You work closely with others and build the necessary relationships to deliver value to the constituents
  • Flexible. You are comfortable navigating ambiguity and working through competing priorities.
  • Passionate. You care about LGBTQ youth. You care about saving lives. You want to come to work and feel inspired every day. You want to change the world
  • Fun. The work we do is very serious, but that doesn’t mean we don’t have fun. We know how to have a good time and you should too

Industry/Service Area

Foundation/Grantmaking

Level

Mid-Senior level

Benefits

  • Generous vacation and holidays (like a full day off to celebrate Harvey Milk Day!), including three half-day Fridays during the summer
  • Comprehensive health insurance, including coverage for various gender affirmation surgeries (and we pay 100% of your premiums for medical, dental, and life)
  • Flexibility to work from anywhere in the U.S. (we provide the technology, a monthly internet stipend and reimbursement to outfit your work-from-home space!)
  • Fun virtual office environment and passionate team 
  • Online Subscription to Headspace, a digital meditation platform
  • Meaningful work at an organization that is saving the lives of LGBTQ young people across America every day
  • The Trevor Project is an equal opportunity employer

Application Instructions

We’re excited to hear from you! To join Team Trevor, please upload a resume and cover letter. Applications without cover letters will not be considered. Use this as an opportunity to convey why you want to be the next Donor Services Manager at The Trevor Project!


Apply Now