Role: Crisis Shift Supervisor

Reports to: Crisis Services Manager

Location: Remote

Hours: Full-time

About Trevor

The Trevor Project is the world’s largest suicide prevention and crisis intervention organization for LGBTQ young people. We are a non-profit that provides 24/7 life-saving support via phone, text, and chat. We also operate the world’s largest safe space social networking site for LGBTQ youth and run innovative research, education, and advocacy programs. We’ve been saving lives every day for over 20 years.

Overview of the role

Working alongside a remote team of digital Supervisors, the Crisis Shift Supervisor is primarily responsible for supervision of LifeLine, TrevorText, and TrevorChat, our life-saving crisis services for LGBTQ youth. You are responsible for providing real-time support to our amazing counselors and ensuring that they provide the best possible life-affirming support to our text and chat users.

Who you are

• Passionate. You care about LGBTQ youth. You care about saving lives. You want to come to work and feel inspired every day. You want to change the world

• Action-oriented. You know how to get things done. You can move quickly and efficiently. You love to set challenging goals and then develop plans to deliver and achieve them 

• Not easily shaken. You’re someone who can maintain compassion for our LGBTQ youth, but aren’t easily rattled by high-stress situations and can thrive in a crisis care setting

• Experienced professional.  You have a demonstrated knowledge and cultural competency of the youth we serve through coursework or relevant professional experience. You have experience working in the mental or public health field and can thrive in a crisis care setting. (Letters after your name are a plus)

• Organized and efficient. You know how to manage multiple projects. You can communicate clearly and concisely. The moment you see a problem, you quickly come up with solutions and then implement them

• Flexible. Our text and chat programs are soon going 24/7, so we need life-savers who are willing and able to work late nights or very early mornings. Coffee/tea lovers are welcome!

• Grounded.  You are someone who understands that suicide prevention work is difficult and sometimes taxing.  You know how to employ positive self-care and coping skills to keep you strong and engaged

• Team player. You love collaborating. You dig learning from your peers. You’re great at getting and giving respectful and productive feedback to volunteers and co-workers

• Passionate. You care about LGBTQ youth. You care about saving lives. You want to come to work and feel inspired every day. You want to change the world.

• Fun. The work we do is very serious, but that doesn’t mean we don’t have fun. We know how to have a good time and you should too.

What you’ll do

• Directly supervise counselors on our crisis services as they respond to calls, texts, and chats from and provide crisis intervention counseling to LGBTQ young people nationwide

• Offer real-time coaching, feedback, and emotional support to our amazing counselors as they support LGBTQ youth in crisis

• Ensure adherence to policies and protocols

• Complete administrative and quality assurance tasks, including counselor evaluations and case review

• Communicate with law enforcement and file mandated reports on child abuse and neglect when necessary

• Assist with special projects, administrative tasks and mandated reporting as needed

• Support in occasional trainings or creation/updating of materials for our counselors so they can become even more prepared and have a greater impact on youth

• Participate in department- and organization-wide meetings and initiatives

Benefits

• Generous vacation and holidays (like a full day off to celebrate Harvey Milk Day!), including three half-day Fridays during the summer

• Comprehensive health insurance (we pay 100% of your premiums for medical, dental, and life), including gender affirmation surgery

• Flexibility to work from anywhere in the U.S. (we provide the technology, a monthly internet reimbursement and a reimbursement to outfit your work-from-home space!)

• Fun virtual office environment and passionate team 

• Online Subscription to Headspace, a digital meditation platform

• Meaningful work at an organization that is saving the lives of LGBTQ young people across America every day

• The Trevor Project is an equal opportunity employer

Your application

We’re excited to hear from you! To join Team Trevor, please upload a resume and cover letter. Applications without cover letters will not be considered. Use this as an opportunity to convey why you want to be the next Crisis Shift Supervisor at The Trevor Project!

• Passionate. You care about LGBTQ youth. You care about saving lives. You want to come to work and feel inspired every day. You want to change the world

• Action-oriented. You know how to get things done. You can move quickly and efficiently. You love to set challenging goals and then develop plans to deliver and achieve them 

• Not easily shaken. You’re someone who can maintain compassion for our LGBTQ youth, but aren’t easily rattled by high-stress situations and can thrive in a crisis care setting

• Experienced professional.  You have a demonstrated knowledge and cultural competency of the youth we serve through coursework or relevant professional experience. You have experience working in the mental or public health field and can thrive in a crisis care setting. (Letters after your name are a plus)

• Organized and efficient. You know how to manage multiple projects. You can communicate clearly and concisely. The moment you see a problem, you quickly come up with solutions and then implement them

• Flexible. Our text and chat programs are soon going 24/7, so we need life-savers who are willing and able to work late nights or very early mornings. Coffee/tea lovers are welcome!

• Grounded.  You are someone who understands that suicide prevention work is difficult and sometimes taxing.  You know how to employ positive self-care and coping skills to keep you strong and engaged

• Team player. You love collaborating. You dig learning from your peers. You’re great at getting and giving respectful and productive feedback to volunteers and co-workers

• Passionate. You care about LGBTQ youth. You care about saving lives. You want to come to work and feel inspired every day. You want to change the world.

• Fun. The work we do is very serious, but that doesn’t mean we don’t have fun. We know how to have a good time and you should too.

We’re excited to hear from you! To join Team Trevor, please upload a resume and cover letter. Applications without cover letters will not be considered. Use this as an opportunity to convey why you want to be the next Crisis Shift Supervisor at The Trevor Project!