Jul 01, 2022

Waltham Welcome Center Coordinator

$58,000 - $63,000 yearly
  • Waltham Partnership for Youth
  • 617 Lexington Street, Waltham, MA, USA
Full-Time Client/Customer Service Programs

Job Description

Spanish/English Bilingual Proficiency Required 

Waltham Partnership for Youth is seeking a bilingual Welcome Center Coordinator to oversee the Waltham Welcome Center, an initiative of the Wraparound Waltham program. A collaboration between Waltham Partnership for Youth and Waltham Public Schools, the Waltham Welcome Center is a welcoming space and central referral hub of information and resources for families, particularly Spanish-speaking immigrant families who have recently arrived to the Waltham community.

Who We Are
Waltham Partnership for Youth

Founded in 1988 at the initiative of the City of Waltham and incorporated independently as a 501(c)(3) in 1997, Waltham Partnership for Youth (WPY) has been an integral part of the city’s youth development landscape for more than 30 years. Our mission is to leverage and coordinate the assets of our vibrant community in order to provide Waltham youth with opportunities to discover their own personal pathways to success. We facilitate multi-agency, multi-sector initiatives to ensure that the wealth of resources in and around Waltham are available to the youth and families who need them most. Our vision of the future is that the multicultural, multilingual youth of today will be serving in leadership roles in all sectors of our community.

Wraparound Waltham
Wraparound Waltham is a multi-agency collaborative of educators and service providers, led by Waltham Partnership for Youth (WPY), working to address disparities in high school graduation and dropout rates among newcomer Waltham students. Wraparound Waltham’s initiatives currently focus on LatinX Spanish-speaking students and families who are Emerging Bilinguals and new to the country. This model will ultimately inform the way systems of support are designed for all high needs students in Waltham Public Schools. 

Wraparound Waltham works closely with students and their caregivers to comprehensively understand the needs, strengths, and personal goals of each student. The program leverages in-school and out-of-school supports designed to address needs such as food, housing, and transportation; employment; linguistic and social inclusion; school belonging and engagement; academic progress; ability to adapt to new environments; and access to mental health care.

A key part of the program is the Waltham Welcome Center, whose mission is to promote equity, access, and connectedness for families at McDevitt Middle School and Waltham High School who are historically and currently marginalized due to culture, language, educational level, immigration status and/or other systemic inequities.

What You’ll Do
In collaboration with Waltham Public Schools personnel, the Welcome Center Coordinator will cultivate a welcoming environment for newcomer students and families in Waltham by connecting them to community resources. The Welcome Center Coordinator reports to the Wraparound Program Manager and is responsible for the following:

  • Coordinate all efforts of the Waltham Welcome Center, working closely alongside Waltham Public Schools employees, to foster a welcoming and supportive school environment for students and families and connect them to vital resources in the community.

  • Cultivate and coordinate a network of community partners, to ensure that students and families have access to appropriate supports and other resources as needed.

  • Provide individualized support through referrals and resource navigation via the Welcome Center, to ensure students and families are connected to culturally appropriate community resources that will help them succeed.

  • In collaboration with the Wraparound Waltham team, identify and address any barriers for families to access community resources, which may include coordinating clinics, organizing pick-ups/deliveries of supplies, and/or other events with community partners in order to increase knowledge and access for the students and families served. 

  • Work with students and their families to develop the skills, confidence, networks and resources that will help them advocate for themselves beyond our program.

  • Build and maintain a resource closet with items such as school supplies, winter clothes, and grocery store gift cards in order to provide new students and families with the resources that they will need right away as they settle into their new community.

  • Conduct phone call outreach at key points of the year to all newcomer Spanish-speaking families at McDevitt Middle School and Waltham High School, to introduce them to the Welcome Center and ensure that they are aware of important information, events, and resources.

  • Lead regular Welcome Center planning meetings, with the goal of monitoring the Welcome Center’s services to best meet the needs of students and families.

  • Contribute to program reporting, which includes maintaining a record of services through Salesforce and assisting with evaluation and other reports.

  • Support and collaborate with WPY staff across various program areas as needed/as appropriate/as available in order to foster a sense of team and cohesion throughout the organization. 

  • Perform similar or related work as required, directed, or as the situation dictates. The essential functions or duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical extension of the position.

What Else You Should Know
Waltham Partnership for Youth is an equal opportunity employer and we value having staff who come from communities that are most impacted by our work. We especially encourage people of color, LGBQ+ people, transgender and gender non-conforming people, and people with disabilities to apply.

The position is full-time, with some evenings and weekend work required. The position is full-time and is primarily based at the Welcome Center at McDevitt Middle School, with the opportunity to work out of the WPY office at Waltham High School if needed. There is some flexibility for remote work depending on the time of year. In order to perform the essential functions of the job, the employee must be able to walk, bend, occasionally lift or move up to 25 pounds, operate a computer and other office equipment. The noise level in the work environment is moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent local travel is required (mostly in and around Waltham).

Hiring Organization

Waltham Partnership for Youth


Who You Are & Keys to Success (the must-haves)
To be successful in this job, you will excel in the following areas:

Communication & Multilingualism

You are proficient in Spanish and English and are excited to bring this multilingual perspective to your work with young people and their families. You understand the power of language as being integral to building inclusive communities and strong relationships and you see your multilingualism as not only a communication skill, but as an asset in this work. You believe that strong communication skills are vital to successfully facilitating multifaceted programming. You are a strong communicator (written and verbal) in both languages.

Community Empowerment

You understand that the people we serve may be starting at different places and have varying needs, but your goal is to support young people and their families in a dignified way that also gives them the tools to advocate for themselves in the future. To do so, you will help students and families build the tools and strategies to become advocates for themselves.

Cultivating Connections

You are a bridge-builder who is passionate about cultivating connections between the people that we serve and our community/employer partners, to create a culture of belonging. You see partnership, with young people, their families, community organizations, and school personnel, as integral to our work. You have enthusiasm for meeting and engaging with people, and you empathize with the communities we serve. You are able to put people at ease, especially when there are lines of difference. You listen closely to understand needs or concerns and take steps based on that input. 

Equity, Inclusion, and Justice

You have a deep commitment to creating meaningful change in our social and economic systems. You recognize ways that race and other identities intersect in the work, especially with communities we serve. You are comfortable talking about identities such as race, ethnicity, sexual orientation, class, ability, and gender in plain, specific terms. You understand the historical context for racial and economic inequities and its present-day implications. You practice cultural humility by bringing an awareness of your own identities and a lifelong commitment to self-reflection and learning about the varying and intersecting identities of the people that we serve.

Highly Organized, Motivated, and Detail-Oriented

You manage a high volume of work with efficiency. You have, or can create, a system for keeping tasks from slipping through the cracks. You are able to juggle competing demands and priorities without sacrificing quality. You inspire and motivate others to take action and meet goals. You delegate skillfully. 

Ongoing Growth and Development

You are always eager to learn, to become a better version of yourself and strengthen the impact of our work as a team. You hold yourself and the team accountable and acknowledge growing edges (in self and others). You help others grow. You seek and engage well with feedback. You practice courageous honesty by openly communicating about what is working and not working, and have the courage to speak up and do the right thing, especially in difficult situations.

Positive Youth Development

You believe in the power and potential of all young people. You approach young people with compassion and take an asset-based approach to supporting youth and developing programming. You see yourself as a guide and part of a young person’s support system, rather than as an all-knowing authority figure. You understand that the youth we work with may be starting at different places and have varying needs, but your goal is to support them in a dignified way that also gives them the tools to be successful in the future. You see the youth you work with as co-creators of your work, and you create meaningful opportunities for youth to participate in leadership and decision making. You have experience working directly with teens from a variety of cultural and linguistic backgrounds.

The following skills and experiences are also strongly preferred:

  • Significant experience working in schools and/or community-based, youth-serving nonprofit organizations.

  • Portuguese language proficiency is a plus.

  • Experience using Salesforce or other CRM (customer relationship management) software, particularly the Nonprofit Success Pack and Program Management Module.

  • While applicants with a degree or coursework in education, youth development, social work, or related fields are encouraged to apply, we recognize that there is a range of backgrounds and experiences that might prepare one for success in this role. Therefore, there are no specific educational requirements for this position.

Industry/Service Area

Community/Capacity Building, Education, Youth Development




The salary for this position ranges from $58,000-$63,000/year, with exact salary depending on experience. We also offer:

  • Subsidized Health & Dental Insurance

  • 15 days paid vacation

  • 12 paid holidays

  • 15 days paid sick leave

  • Discounted gym membership

Application Instructions

Email resume and cover letter to Magali Garcia-Pletsch, Operations Director: magali@walthampartnershipforyouth.org 

Applications submitted by July 25 will be given priority. From that point on, we will review applications on a rolling basis until the position is filled.

Anticipated Start Date: September 6, 2022

Apply Now