Jul 19, 2022

Chief Programs Officer

$90,000 - $100,000 yearly
  • Broward Housing Solutions
  • Fort Lauderdale, FL, USA
Full-Time Administration/Operations Facilities Programs

Job Description

Position Summary:

Highly-motivated, energetic, with strong leadership skills – the Chief Program Officer will support Broward Housing Solutions’ (BHS’) permanent and supportive affordable housing programs and its in-house and external case management / stabilization services, relationships with community mental health providers, partnerships that address budgeting and income. This candidate will oversee current and new housing programs, staff development, outcome measurement, and carefully monitor the progress toward those efforts. The Chief Program Officer will be someone who is excited about the opportunity to make a signification contribution to a growing organization that serves the most vulnerable families in Broward County, FL.

The Chief Program Officer will report to the Chief Executive Officer and join a four (4) member senior management team that is excited about expanding its capacity to address the barriers to ending homelessness among low-income or homeless people with a diagnosed mental illness. The Chief Program Officer will join a highly collaborative organization, and directly supervise 12 front-line support staff who support the primary functions of the housing and case management department, direct the collaborative resources delivered to and support residents, and complete funder outcome reporting. The Chief Program Officer evaluates program outcomes and with a vision for program development and strategies for reducing resident barriers to self-sufficiency while documenting funder outcomes.

Areas Of Responsibility

Leadership and Management

·       Responsible for all direct staff and their supervisors as well as programs and administrative/support staff.

·       Responsible for attracting, retaining, training, supervising, coaching, and the professional development of his/her staff.

·       Accountable for high quality work and achievement of goals.

·       Develop work performance goals related to expected client outcomes for: Affordable Housing programs including owned and operated properties and federally funded, third-party landlord relationships.

·       Monitor scope of services requirements of HUD, State, County, City, Foundation, and Private funder contracts, and ensure compliance with targets and expected deliverables.

·       Prepare property management vacancy, attrition, and maintenance reports (finance and otherwise) for review by CEO so that timely and accurate reporting occurs.


Outcome Measurements

·       Develop and implement policies and procedures (P&P) for monitoring the quality and quantity of the services being delivered for adherence to outputs, outcomes, goals, expected standards of care, and to meet grant deliverables and funder audits.

·       Monitor and report monthly on program outcomes (Occupancy, Vacancy, Attrition, Tenant Account Receivables [TAR]). Analyze and modify affordable housing programs to ensure that BHS achieves desired impact on client stabilization and long-term self-sufficiency goals.

External Relationships

·       Build external relationships, collaborations, and partnerships with community nonprofit providers and private organizations to broaden resources for residents served.

·       Manage relationships with key funders and partner organizations. Suggest targets of new relationships to CEO.

·       Support the fund development efforts through site visits, program presentations, events, participation in grant writing, etc.

·       Develop and implement policies that ensure clients receive services as defined by the scope of services identified in government, private funder, and foundation agreements, and as otherwise required by the organization.


Financial Management

·       Monitor, maintain, and assist in developing the program budgets. Monitor budget, and program expenditures.

·       Meet regularly with Controller and CEO to review contract expenditures and ensure appropriate allocation of resources.

·       Provide information to the finance department that is necessary for ensuring timely and accurate billing of all contracts and interactions with contractors.

Hiring Organization

Broward Housing Solutions



·       Master’s degree in Social Work, Public Administration, Health, Human Services Management, or related field—additional credentials a plus, e.g., LCSW, Ph.D.

·       8-10 years progressive management experience in a non-profit service environment.

·       Analytical, with demonstrated experience in program evaluation and application of outcome measurements, and best practices.

·       Practical knowledge of the effects of mental illness, behavioral health, and substance abuse.

·       Understanding of homelessness and housing systems a plus.

·       Experience with government contracts, contract management and compliance

·       Experience working with a wide range of people from diverse ethnic, social, cultural, and educational backgrounds.

·       Proficient in the use of Microsoft Office; database management; Yardi Property Management system.


Core Competencies

·       Entrepreneurial spirit, with experience in building programs and collaborations. Prefer experience in the creation, implementation, evaluation, and management of programs for underserved communities.

·       Innovative and creative.

·       Player/coach, effective at delegation, and holding self and others accountable.

·       Must be organized and have excellent verbal and written communications skills. Ability to persuade and motivate others.

·       Ability to create and implement procedures and systems throughout the service delivery system in scattered site locations.

·       Ability to motivate and build relationships and partnerships at all levels, both internal and external.

·       Must be a proven strategic thinker, problem-solver, and able to manage multiple priorities.

·       Ability to function as an effective change agent, bringing people along to create organizational improvement.

·       Adept at conceptualizing and creating processes and procedures for prioritizing and evaluating options in services and budgets.

·       Ability to find common ground and craft creative solutions when negotiating with partners, contractors, and stakeholders.


Industry/Service Area

Housing/Shelter, Mental Health/Crisis Intervention




Company pays 80% of Medical, Dental and Vision 

Paid Life insurance of $10,000




Supplemental insurance with Aflac and Unum

Application Instructions

To apply:

Email your resume to jmueller@jmuellerassociates.com. Include a cover letter describing the following:

·       why you are choosing to pursue this position

·       what expertise and experience uniquely qualify you to provide necessary leadership

·       what you hope to contribute to the organization and those it serves

Apply Now