Sep 12, 2022

Social Services & Student Data Director

$110,000 - $125,000 yearly
  • FareStart
  • Remote (Seattle, WA, USA)
Full-Time Programs Other

Job Description


Department: Programs

Status: Exempt, Full Time

Location: Seattle, WA.

Pay Range: $110,000 - $125,000

**Due to COVID-19 this role is currently working on a hybrid schedule. This position can only support employees who reside in Washington state. **


FareStart is a nonprofit organization in Seattle, Washington that transforms lives, disrupts poverty, and nourishes communities through food, life skills, and job training. We help people overcome employment barriers by teaching them work and life skills they need to succeed in the food-based jobs — and in life.

Since the beginning of the COVID-19 crisis, FareStart has provided millions of meals to organizations across the Seattle area that serve youth, adults, and families who are low income or experiencing food insecurity.


As the Social Services & Student Data Director, you will lead a team of in-house case managers, oversee external social service partners/contractors, and work closely with the other members of the Programs Team as well as others from the organization. You are responsible for wrap-around social services for students and the organization’s student/graduate data system and related processes. You will provide leadership and subject matter expertise on high-quality social service provision and trauma-informed care.

This position helps ensure that FareStart maintains a positive, equitable, and healing environment for students as they work to achieve their self-identified goals toward personal stability and economic mobility and that the organization uses best practices for using data to measure impact and drive program improvement.


  • Oversee the daily workflow and operations of social service support and case-management services, including housing, medical and dental health services, and mental health services (including substance-use disorder), for students enrolled in FareStart’s student programs.
  • Partner with Training Programs Director to seek and maintain alignment of social service provision with FareStart training.
  • Collaborate with Outcomes and Evaluation Director to maintain and improve procedures and systems related to participant data and measurement of short, medium, and long-term outcomes for students and student programs.
  • Provide leadership to ensure continuous improvement of procedures and systems, including student intake and initial assessment, student placement, and partner-provided supports.
  • Provide support, guidance, and mentorship to student support teams and quality assurance in case management.
  • Identify key performance indicators for the organization’s social service and student data practices.
  • Lead planning and development tasks related to areas of responsibility. Make recommendations for development of new services or enhancement of existing services.
  • Develop and prepare proposals for new and/or expanded services and funding. Implement new and/or expanded services.
  • Promote and maintain overall communication flow between colleagues. Plan and conduct meetings. Communicate and coordinate with other departments.
  • Develop and maintain policies and procedures related to areas of responsibility.
  • Draft, implement, and manage the budget(s) related to areas of responsibility.
  • Participate in professional development and networking conferences and events.
  • Supervise, hire, and support managers and staff who provide social service support and intake and enrollment processes, and maintain student data systems to ensure high moral, legal compliance, and project completion.
  • Manage external social service partner contracts. Conduct contract negotiation. Assure contract compliance and achievement of contract objectives, review/prepare contract reports as needed.
  • Work with staff and partners to ensure social service program and student data goals are met.
  • Perform other duties as assigned.

Hiring Organization



  • Bachelor’s degree in social sciences, education, or related field and at least eight (8) years of experience in social and human services; and/or equivalent combination of education and experience.
  • Proficiency in Microsoft Office products, particularly Word, Outlook, Excel, PowerPoint, and Teams.
  • Knowledge and understanding of the concepts of institutional and structural racism and bias and their impact on marginalized and underserved communities.
  • Strong knowledge and understanding of case management, trauma-informed care, and student/client record-keeping systems.
  • Ability to multi-task in a fast-paced environment with excellent communication skills.
  • Ability to display sensitivity, tact, and responsiveness in various situations and maintain a high level of confidentiality.
  • Ability to listen, give and receive feedback in a productive and professional manner.
  • Ability to translate vision into planning and implementation.
  • Excellent written and verbal communication skills with the ability to adapt communication-based on audience and purpose with inclusivity. Ability to disseminate information effectively to appropriate levels.
  • Demonstrated excellent interpersonal, negotiation, and conflict resolution skills.
  • Excellent organizational skills with the ability to balance and prioritize multiple tasks and requests and meet deadlines in a professional manner.
  • Ability to evaluate problems and effectively solve them in a timely manner. Ability to respond to concerns with empathy and inclusivity.
  • Ability to delegate responsibilities, work with others, and coach employees to develop their full potential. Provide helpful, behaviorally specific feedback to others. Regularly meet with employees to review their development progress and express confidence in their abilities to be successful. Engage in open and honest communication.

Preferred Qualifications & Skills

  • Master’s degree in social work or similar field.
  • Experience with management, data, strategy, and program(s) leadership.
  • Life experience of various kinds such as minoritized identities, poverty, homelessness, justice involvement, etc.

COVID-19 CONSIDERATION: FareStart requires that all employees be fully vaccinated against COVID-19.

Industry/Service Area





  • Competitive pay based on experience and qualifications
  • Paid time-off (3 weeks first year of employment) and paid holidays
  • 401(k) savings plan
  • Health, disability, and life insurance
  • Free ORCA pass
  • Free Shift Meal

Additional information

Why Should You Apply?

  • Be part of our mission to disrupt poverty.
  • Join a supportive, respectful, and celebratory community among our staff, students, board, and volunteers
  • Organizational commitment to a diverse, equitable, and inclusive workplace
  • FareStart encourages the personal and professional growth of its employees

For information on FareStart, including more information on employee benefits and our company culture, visit our website at:

Commitment to Diversity and Inclusivity:

FareStart is committed to becoming a fully inclusive, antiracist, diverse organization. To fulfill our mission, vision and values we are seeking candidates who demonstrate shared values of diversity, equity, inclusion, and antiracism.

Our Commitment To Anti-Racism

FareStart defines antiracism as the clear acknowledgment that racism permeates organizations, communities, and industries, including our own. We recognize that we have a duty to be vigilant in addressing and confronting racism in how we make decisions, show up in our communities, build business practices and policies, and engage in intentional partnerships and philanthropic endeavors to fulfill our mission and vision.

Application Instructions

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