Nov 16, 2022

Senior Resident Services Coordinator

  • Chinatown Community Development Center
  • San Francisco, CA, USA
Full-Time Advocacy/Lobbying Diversity, Equity, Inclusion, Belonging Professional Services

Job Description

Job SummaryThe Senior Resident Services Coordinator provides support to approximately 120 residents, mainly the elderly, living in Single Room Occupancy (SRO) hotels in the Chinatown and North Beach neighborhoods. The position requires a motivated and resourceful individual who is sensitive to residents' needs; has excellent service coordination, team-building and group facilitation skills; and thrives in a relatively independent work environment in a team setting with other providers. This is a floater position where the person provides services at two sites.

Status: Full-time, Nonexempt, Regular    

Location: Chinatown and North Beach neighborhoods, San Francisco     

Hours: Monday through Friday 9:00 a.m. to 5:30 p.m., plus some nights and weekends     

Salary: DOE; Comprehensive benefits

The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 37 affordable housing buildings serving over 4,500 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

Essential Functions

  • Provides ongoing direct services such as general information, referrals, translation/interpretation assistance and service connections to local social service and government agencies
  • Collaborate with residents and Property Management to maintain housing stability
  • Create, implement, and evaluate programming at the properties including a focus on aging-in-place, educational workshops, and resident empowerment

Job Responsibilities

  • Complete initial and ongoing outreach to residents inviting them to access services as needed
  • Implement activities that promote healthy community among residents, facilitating support groups, social celebrations, and resident empowerment
  • Plan and coordinate on-site and off-site educational, social, and recreational activities that may include, but are not limited to, the following: health, safety, and nutrition workshops; holiday celebrations; outings; voter education; disaster preparedness workshops; and fire drills
  • Support resident leadership and empowerment through volunteerism and working with residents to recruit and sustain volunteers for programs
  • Serve as an advocate and liaison for residents with service agencies and/or property management
  • Support residents when needed during site operational projects such as relocation
  • Educate and/or link residents to community/neighborhood projects that impact their quality of life, so they may provide input
  • Work on other resident services team projects such as an Inter-Property field trip

Administrative Support

  • Maintain resident files and complete/maintain case notes, service reports, grant reports, activities budgets, program files, and other paperwork
  • Track resident services data in multiple databases on a regular basisConduct resident surveys to measure programsCreate monthly calendar of events and activities, and produce outreach flyers

Knowledge, Skills, and Experience

  • Ability to work with people from ethnically and socio-economically diverse backgrounds
  • Sensitivity to issues facing elderly and disabled populations
  • Crisis de-escalation and resolution skills
  • Strong inter-personal and effective communication skills
  • Ability to work independently as well as in a team structure
  • Genuine enthusiasm for meeting, motivating, and involving people in community activities

Condition of Employment

As of January 4th, 2022, All Chinatown Community Development Center employees are required to be fully vaccinated against Covid-19. All new hires must show proof of vaccination status at the time of employment offer. Exemptions will be made for applicants with a valid medical reason or a sincerely held religious belief and must be submitted within a timely requested manner. Additional documentation may be required by CCDC if exemption is approved.

Hiring Organization

Chinatown Community Development Center


Minimum Qualifications

  • Academic qualifications:
    • Bachelor’s Degree in Social Work or related field and two (2) years of experience in providing direct services in the form of information, referrals, and/or linkages to community and public resources to low-income populations and one (1) year of experience in developing, organizing, and implementing group activities, or
    • High school diploma or GED and a combination of five (5) years of experience in providing direct services in the form of information, referrals, and/or linkages to community and public resources to low-income populations as well as experience in developing, organizing, and implementing group activities
  • Bilingual and biliterate in English/Cantonese Chinese
  • Demonstrated commitment to and knowledge of Chinatown neighborhood and community resources
  • Experience working with older adults
  • Experience working with adults with mental health and or substance abuse issues
  • Knowledge of, and sensitivity to, the needs of low-income population
  • Ability to travel and coordinate services for several buildings in San Francisco
  • Demonstrated knowledge and commitment to community organizing as a tool to increase resident engagement and leadership development

Preferred Qualifications

  • Knowledge of public benefits and how to screen for benefits eligibility
  • Experience providing services to older adults and adults with substance use/mental health needs
  • Experience delivering services to SRO resident communities
  • Experience working with on-site Property Management to promote housing stabilization/retention for low-income residents
  • Prior experience measuring program outcomes

Industry/Service Area

Advocacy/Social Action, Community/Capacity Building, Housing/Shelter



Application Instructions

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