Case Manager Supervisor

**Flexible/Hybrid schedule with 1-2 days per week remote work available**

FareStart is a nonprofit organization in Seattle, Washington that transforms lives, disrupts poverty, and nourishes communities through food, life skills, and job training. We help people overcome employment barriers by teaching them work and life skills they need to succeed in the food-based jobs — and in life.

Since the beginning of the COVID-19 crisis, FareStart has provided millions of meals to organizations across the Seattle area that serve youth, adults, and families who are low income or experiencing food insecurity.

As the Case Manager Supervisor, you will provide leadership and support to a team of case managers by providing guidance, development, and collaboration as they work to help FareStart participants achieve their life and employment goals. You will collaborate with both internal and external stakeholders to meet the needs of our students, FareStart business operations, and external employer partners.

• Provide support and oversight to a team of case managers including hiring, developing, guiding, goal setting, and performance reviews.
• Work collaboratively with others to address concerns raised by program participants and other team members in a manner consistent with the values of the organization.
• Build and foster positive and collaborative relationships with training, operations, and other teams within the organization to ensure alignment and effective communication regarding program participants.
• Work collaboratively with Intake Case Manager to assign caseloads for each Case Manager. Manage a case load of participants and/or graduates as needed.
• Ensure team is trained to support participants using a trauma-informed, person-centered approach to their work.
• identify and provide emergency crisis intervention as warranted.
• Ensure equitable application of program policies and procedures.
• Conduct meetings to discuss and track participant support, employment and housing plans, and all case management activities.
• Ensure timely and accurate entry of case notes and completion of paperwork to meet all organizational and grant requirements.
• Support and promote the organization’s strategic plan and department priorities.
• Perform other duties as assigned.

• Bachelor’s degree in related field, and four (4) or more years of related experience, and supervisory experience; and/or an equivalent combination of education and experience.
• Two (2) or more years of case management experience working with individuals from underserved communities.
• Experience working directly with people from diverse racial, ethnic, socioeconomic, LGBTQIA+, and gender backgrounds.
• Ability to build and foster positive and collaborative working relationships across a variety of departments and teams inside the organization and develop their team to do the same.
• Proficient and experienced in Microsoft Office applications, particularly Word, Excel, PowerPoint, Outlook, and Teams. Ability to work with customized databases and technology and to conduct internet research.
• Knowledge and understanding of concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities.
• Ability to build and foster positive and collaborative relationships across a variety of departments and teams inside and outside the organization and develop team to do the same.
• Ability to multi-task in a fast-paced environment with excellent communication skills.
• Ability to take in new information and perspectives to inform and adapt work.
• Ability to work effectively independently and as part of a team, within diverse teams and environments.
• Ability to communicate effectively and comfortably with audiences of different backgrounds and experiences.
• Ability to display sensitivity, tact, and responsiveness in various situations and maintain a high level of confidentiality.
• Ability to listen, give and receive feedback in a productive and professional manner.
• Excellent written and verbal communication skills with the ability to adapt communication based on audience and purpose with inclusivity. Ability to disseminate information effectively to appropriate levels.
• Demonstrated excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills with the ability to balance and prioritize multiple tasks and requests and meet deadlines in a professional manner.
• Ability to evaluate problems and effectively solve them in a timely manner. Ability to respond to concerns with empathy and inclusivity.
• Ability to delegate responsibilities, work with others, and coach employees to develop their full potential. Provide helpful, behaviorally specific feedback to others. Regularly meet with employees to review their development progress and express confidence in their abilities to be successful. Engage in open and honest communication.

COVID-19 CONSIDERATION: FareStart requires that all employees be fully vaccinated against COVID-19.

• Competitive pay based on experience and qualifications
• Paid time-off (3 weeks first year of employment) and paid holidays
• 401(k) savings plan
• Health, disability, and life insurance
• Free ORCA pass
• Free Shift Meal

• Be part of our mission to disrupt poverty.
• Join a supportive, respectful, and celebratory community among our staff, students, board, and volunteers
• Organizational commitment to a diverse, equitable, and inclusive workplace
• FareStart encourages the personal and professional growth of its employees

For information on FareStart, including more information on employee benefits and our company culture, visit our website at: www.farestart.org/about

Commitment to Diversity and Inclusivity:

FareStart is committed to becoming a fully inclusive, antiracist, diverse organization. To fulfill our mission, vision and values we are seeking candidates who demonstrate shared values of diversity, equity, inclusion, and antiracism.

Our Commitment To Anti-Racism

FareStart defines antiracism as the clear acknowledgment that racism permeates organizations, communities, and industries, including our own. We recognize that we have a duty to be vigilant in addressing and confronting racism in how we make decisions, show up in our communities, build business practices and policies, and engage in intentional partnerships and philanthropic endeavors to fulfill our mission and vision.

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