Chief Operating Officer

OVERVIEW

Fractured Atlas is seeking a full‐time Chief Operating Officer (COO). Fractured Atlas is a national nonprofit art service organization with a membership of over 75,000. Our mission is to make the journey from inspiration to living practice more accessible and equitable for artists and creatives. We are dedicated to helping individual artists and arts organizations at every level of the cultural ecosystem, in every creative medium by providing fundraising tools, educational resources, and personalized support. 

Fractured Atlas is in a moment of transition and there is an opportunity for someone in this new role to come in with skills in organizational change management, leading liberatory organizational practices, and an excitement to help lead the organization in change through a lens of care.

The COO provides leadership and guidance to the organization’s operational functions, including operations, people, and finance. The COO is a steward of the organizational culture and day-to-day activities, ensuring that Fractured Atlas is managed and performing strategically to meet organizational goals and mission. This role is a member of the Finance, People, Operations (FinPOps) team, and works with the entire Fractured Atlas team to further our mission and programs.

REPORTING

This role reports to Theresa Hubbard, the CEO who, along with the Finance, People, Operations (FinPOps) team will support this role in making vision come to life. As a new member of the team you can expect time to learn about the organization’s history, programs, and future, as well as everyone who works at Fractured Atlas. 

“I am dedicated to the success of the individual who takes on this role and acknowledge that support can look different depending on their lived experience and professional strengths.” - Theresa Hubbard, CEO

CULTURE

At Fractured Atlas, we work hard towards supporting our mission but we also understand that work is just one part of life and support team members having full and robust lives outside of work.

Our organizational culture embraces people who:

• Are curious and excited by opportunities to better our services, our systems, and ourselves.
• Seek out challenging problems and are comfortable with experimental, high-impact efforts.
• Are agile, creative problem solvers with a focus on concrete results.
• Invest their time in quality work and giving others their respect and support
   

We recognize that the culture and core values of an organization should continue to evolve to reflect the world we live in. And we are evaluating our existing core values in this moment of organizational change. Some emerging values that we’re exploring include transparency and feedback, collaboration and teamwork, and centering humanity.

At Fractured Atlas we work to adhere to anti-oppression and anti-racism principles in all areas of our internal and external work. This commitment is grounded in our belief that change is possible, and that our work and that of the artistic community as a whole will grow stronger as oppression is eliminated. 

In our current phase of this journey towards being an Anti-Racist Anti-Oppressive organization, the whole staff is engaged in all staff ARAO Committee meetings and undergo training as part of their onboarding process. We recognize that we do not have all of the answers as we pursue this work. This work will continue to shift as the Fractured Atlas team changes. We ask that new team members join us as we continue to learn, practice, and grow in this work. Learn more about what it’s like to work at Fractured Atlas here.

MAJOR DUTIES & RESPONSIBILITIES

Functional Operations: 

• Leads day-to-day operations with the highest levels of respect, integrity and compliance, demonstrating clear, direct, and timely communication in all matters
• Sets and evaluates legally compliant business policies, procedures, and practices
• Recommends long-range strategic talent management, operational and financial goals
• Works with the CEO to develop an organizational structure that facilitates coordinated work across the company and enables increasing staff responsibility and autonomy.
• Establishes quantitative and qualitative metrics, guidelines, and standards by which the company's effectiveness can be evaluated; identifies opportunities for improvement  
• Interacts with vendors to create and maintain relationships and negotiate contracts.
• Interacts with the board as needed, including joining board conversations and developing materials for board meetings
• Provides mentorship and coaching as needed across the organization.

Managing FinPOps Team: 

• Coordinates and interprets all company policies to assure consistent application and equitable employee relations
• Oversees and implements benefits and risk management practices
• Identifies legal requirements & government reporting regulations for all relevant statutes and prepares information requested or required for compliance. Coordinates and supports audits/reviews by government agencies or other 3rd parties.
• Identifies metrics for the organization’s human resource and talent management functions
• Advises on organizational budget creation and general financial decisions, as needed
• Completes financial tasks, including monitoring cash reserves and investments, approving transfers, managing corporate credit cards, and others as determined.
• Works with team leads to set financial goals and impact for new initiatives
• Advises on internal technology and virtual office operations, as needed

“My hope is that the person taking on this job gets excited dreaming about future possibilities of how Fractured Atlas and organizations in general can approach People and Operations functions. So much of People and Operations is making sure that we follow laws and regulations, but I’d love a colleague and manager that is willing to be a co-conspirator in diving into issues with an expansive and emergent lens to make a better workplace and field.” - Nicola, Director, People Operations

Strategy Development and Execution:

• Works with team leads to manage competing priorities between departments and to create clear guidelines to evaluate how projects align with the goals of the organization. 
• Develops structure for reflection of completed and ongoing projects and initiatives to assess fulfillment of stated goals
• Works with CEO to strategize the objectives and plans for the organization in people, operations, and financial functions
• Manages multi-team projects, developing realistic goals and timelines for each project, and supporting individuals and teams in order for them to meet agreed-upon expectations

"I’d love for the person who will take on this position not only to have a strong background in the details required of financial, people, and operations work, but also to be able to link all of the everyday work to the larger changing economic conditions and systems that artists currently are working in. I hope to work with someone who is a clear communicator and is unafraid of engaging in tough conversations to work better together. I’m looking forward to learning and growing with this new colleague!" - Sophia Park, Director, External Relations

LOCATION

This position is U.S.-based and 100% virtual (with eventual travel about 1-2 times per year*). You can live anywhere in the country but most meetings fall during a 10 AM-6 PM ET window. 

*We hope to resume travel for full staff gatherings, but we respect that individuals have different risk levels with travel at this time and will work with employees to determine what is possible, with consideration for what is unsafe or uncomfortable for team members. 

WHAT WE’RE LOOKING FOR

• Proven dedication to building workplaces where everyone feels a sense of belonging through a commitment to impactful anti-racism anti-oppression strategies
• Skills in organizational change management, leading liberatory organizational practices, and an excitement to help lead the organization in change through a lens of care
• Superior communications skills - written, verbal and interpersonal, an ability to tailor communication style to diverse audiences across the organization, and comfort with engaging in challenging conversations; brings best practices for navigating conflict
• Ability to remain open and willing to new creative approaches to everything
• Proven ability to lead collaboratively and across many functions/departments
• Experience managing a fully distributed team 
• Experience with Human Resources employee relations and understanding of employment law
• Comfort and experience working in financial systems and interpreting and communicating financial data and reports   
• Experience managing multi-million dollar budgets
• Developed skills in various technical tools, for example MS Office, G-Suite, digital security, IT (account admin, etc.), Trello, Slack, etc. 
• Ability to work independently, prioritize work w/ strong organizational and time management skills; strong project management experience
• Demonstrated capability in adapting and innovating business practices and solutions.
• Evaluation-oriented, agile, change agent with the commitment and confidence to assume a leadership role in an evolving complex environment
• Empathetic and engaging individual, who listens well, is attentive and present, and has high emotional intelligence
• Proven ability to provide mentorship and coaching, experience in virtual environment a plus

COMPENSATION

This is a full-time exempt position. Salary is $180,000. Fractured Atlas has fixed-tier compensation, so everyone at each tier makes the same. Learn more about our compensation structure here. 

Benefits include employer-contributed dental, vision, medical insurance; flexible spending account; employer-contributed 401K plan; commuter benefits; professional development allowance; ticket and staff donation allowance for artist member projects; internet and cell-phone stipend allowance; workplace supplies allowance; unlimited paid vacation days; paid sick days; paid family leave; and a casual but hard-working, friendly, and supportive work environment.

TO APPLY

To be considered for the position, please use the application portal to upload all the items below in one PDF-formatted file:

1) Personal Statement addressing the following questions: 

• What about Fractured Atlas drew you to this position? 
• Tell us about a successful people-centered initiative you’ve led. What made it a success? 
• What is a core value or principle that is important to you and how does it inform your approach to leadership?    

2) Resume no longer than (2) pages

3) A list of (3) professional references complete with phone number, email address, and explanation of the relationship. (References will not be contacted without your prior consent.)

If you're looking for a way to merge PDFs, iLovePDF is a free browser based option. Incomplete submissions will not be considered, nor will submissions sent via email, post mail, or fax. 

We receive many applications for each job and cannot respond to questions about the position unless you are having a technical issue with the job portal or are requesting accommodations for the process. If you need help with a technical issue or are requesting accommodations, please email hiring@fracturedatlas.org.

Want to know what’s next after you apply? Here is a breakdown of the steps of the hiring process. You can learn more about Fractured Atlas by reviewing our website, blog, and work.fracturedatlas.org 

OUR COMMITMENT

Fractured Atlas is an equal opportunity employer that values diversity, equity, and inclusion. (Read more about our Anti-Racism and Anti-Oppression commitment.) We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

POSTING DATE

Posting date February 7, 2023. Applications will be reviewed on a rolling basis with a priority deadline of March 7, 2023 at 11:59 PM Pacific Time.