Feb 20, 2023

Technical Operations Support Level 2

  • DREAM Charter School
  • New York, New York 10029 USA
Full-Time Information Services/Technology

Job Description

Originally founded in 1991 as Harlem RBI, DREAM has grown to annually serve more than 2,500 youth across East Harlem and the South Bronx through a network of six PreK-12, extended-day, extended-year DREAM Charter Schools and community sports-based youth development programs. Through our commitment to rigorous academics, social-emotional learning, deep family and community engagement, and health and wellness, we create lifelong learners who are equipped to fulfill their vision of success in and out of the classroom. We dream big, as well, with an aggressive five-year plan to expand to serve 3,500 students across seven schools—growing our organization's impact and leveling the playing field for all children. To learn more, visit wearedream.org.
DREAM formerly known as Harlem RBI), an innovative educational and youth development organization, is seeking a talented and energetic individual to join the Information Technology team as a Technical Operations Support team member. You will be responsible for providing technical assistance and support related to computer systems, hardware, or software in a youth-facing environment. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions, while providing excellent customer service.


  • Providing technical assistance and customer friendly support for incoming queries and issues related to systems, software, and hardware in a youth-facing environment
  • Manage deployment of IT assets. Including laptop, laptop storage
  • Maintaining IT resources, including Macs, Windows PCs, Chromebooks, printers, smartboards, etc.
  • Managing users via G-Suite and Active Directory
  • Set up and manage Audio/Video equipment for school events and meetings
  • Following up with customers to ensure issue has been resolved.
  • Documenting all issues and resolutions in ticketing system.
  • Performing knowledge transfer between team members for any new technology or procedures
  • Training computer users in using technology resources.
  • Onboarding new users, including installation and preparation of new computers and software
  • Respond to escalations from team, and escalate issues to appropriate resources as needed
  • Work on IT projects and tasks as assigned by manager
  • Keep on top of current technologies

Hiring Organization

DREAM Charter School



  • Associates Degree or higher and 1+ years of experience in an IT related field or High School Diploma and 3+ years of experience in an IT related field
  • 3-5 years of experience supporting Chromebook, Windows 7/10, and MAC OS X operating systems
  • 3-5 years of experience managing Mac OS computers with JAMF Casper suite
  • 3-5 years of experience managing users and groups with Active Directory
  • 3-5 years of experience with G-Suite – user management, listservs, classroom, chromebooks
  • Ability to work under pressure in a school environment.
  • Intermediate understanding and experience in networking principles, including TCP/IP protocols
  • Effective understanding of typical desktop applications including Microsoft Office, Chrome, Firefox, Acrobat, etc.
  • Ability to effectively communicate by phone, in writing, or in person.
  • Ability to prioritize and multitask.
  • High energy, passion, and dedication
  • Customer service oriented approach to support

Physical and Environmental Conditions

  • Occasional prolonged and irregular hours; frequent standing, stooping, bending, kneeling, pushing and pulling; occasional lifting up to 50 pounds; prolonged use of computer and repetitive hand motions; occasional work on­-call and after hours.


  • DREAM offers a competitive salary commensurate with relevant experience with the potential for an annual performance-based increase. The incoming salary range for this position is $60,000-$70,000. New hires are typically brought into the organization at a salary closer to the start of the range depending on qualifications and internal equity. All staff are eligible for annual performance-based increases.
  • We offer a comprehensive benefits plan, covering the majority of the employee premium for medical plans and subsidizing the majority of costs for a spouse/domestic partner and children. Other benefits include dental and vision plans, disability, life insurance, parenting benefits, flexible spending account options, generous vacation time and paid holidays, referral bonuses, professional development, an employee assistance program (EAP) and a 403(b) plan with employer matching up to 4%.
DREAM requires vaccination against COVID-19 for all employees. Reasonable Accommodations based on a qualifying disability or sincerely held religious belief are being considered in accordance with applicable law.
At DREAM, diversity, equity, and inclusion are a matter of mission.
From our schools to our playing fields, DREAM is committed to building a team where each individual can bring their full identity and experience to work because representation matters—it enriches our team culture, enhances our ability to innovate, and strengthens our impact in and out of the classroom. DREAM engages staff that represent and appreciate the diversity of our majority Black and Hispanic student body, while working to ensure that our practices are equitable, welcoming, and productive. We are dedicated to creating a world where youth, especially youth of color, have permission to dream—along with the tools and opportunities to make their dreams reality.
Come dream with us.
All Kids Can. This Kid Can.
DREAM is Family.
Fun is a Serious Value.
Teamwork Makes the DREAM Work.
Fail. Persist. Exceed.

Apply Here


Industry/Service Area




Application Instructions

Apply Now