Jan 04, 2024

AVP Advancement Services and Analytics, UDAR

  • On-Ramps
  • Hybrid (New York, NY, USA)
Full-Time Business Development Fundraising/Development

Job Description

ABOUT THE ORGANIZATION

About New York University:

Since its founding in 1831, NYU has been an innovator in higher education, reaching out to an emerging middle class, embracing an urban identity and professional focus, and promoting a global vision that informs its 20 schools and colleges.

Today, that trailblazing spirit makes NYU one of the most prominent and respected research universities in the world, featuring top-ranked academic programs and accepting fewer than one in eight undergraduates. Anchored in New York City, with degree-granting campuses in Abu Dhabi and Shanghai as well as 12 study away sites throughout the world, NYU is a leader in global education, with more international students and more students studying abroad than any other US university.

NYU students come from nearly every state and 133 countries, and the University draws upon the diverse backgrounds of our faculty, staff, and students, ensuring its scholarship and teaching benefit from a wide range of perspectives. NYU takes seriously its role as an engine of social mobility, and stands out among the top US universities in its representation of low-income and first-generation students within its community.

As the largest private university in the US, NYU provides a rigorous, demanding education to more than 65,000 students and undertakes $1 billion in research annually. It counts among its faculty recipients of the highest scholarly honors and stands as a top producer of patents and revenue from licensing among US universities. NYU has a vast network of alumni who have gone on to succeed across professions, from the sciences to the arts and government, throughout the world. Learn more.

About University Development & Alumni Relations:

The Office of University Development and Alumni Relations (UDAR) is dedicated to soliciting the private funding necessary to support the strategic goals of the University in teaching, learning, and research. The personnel of UDAR work university-wide as well as within individual schools and colleges of the University to discover, motivate, cultivate, solicit, and steward alumni, parents, faculty, and friends for immediate, long-range, and future financial support, through gifts and pledges to the University, for critical operations such as student aid, faculty support, academic and research program development, and facilities and infrastructure. UDAR's endeavors raise funds for immediate University use and also for the University's endowment.

ABOUT THE POSITION

About the Associate Vice President, Advancement Services & Analytics:

NYU is seeking a dynamic, entrepreneurial professional to be the next Associate Vice President of Advancement Services and Analytics (AVP) at UDAR. Reporting to the Chief Operating Officer/Senior Associate VP of Business Operations and Administration at UDAR, the AVP will oversee the functions of gift administration, business intelligence and analytics (BIA), and information technology in support of the global university fundraising programs and campaigns at NYU. Leading a team of 35+ staff, this individual will be responsible for ensuring excellent service and outcomes across all three departments in addition to partnering with UDAR senior leadership and leadership/teams across the university to drive ambitious fundraising goals and growth. This role is an exciting opportunity for a business-oriented and inclusive leader to shape Advancement Services, BIA, and IT in partnership with senior leadership at a moment of growth and change at NYU.

Responsibilities include, but are not limited to:

  • Team and Organizational Leadership

    • Develop integrated strategy across Advancement Services, BIA, and IT to maximize UDAR's ability to meet and exceed fundraising goals.
    • Provide supportive, collaborative, and results-driven leadership to Advancement Services, BIA, and IT teams.
    • Collaborate with UDAR senior leadership and leadership/teams across the university in promoting and supporting the fundraising process and driving favorable outcomes.
    • Ensure appropriate branding for NYU, seamless communications, and timely and professional responses across internal and external stakeholders.
    • Partner with UDAR senior leadership to deliver superior client and constituent-focused services, data, and tools.
  • Advancement Services and Donor Experience

    • In partnership with the AVP Advancement Services, manage global, university-wide gift administration of over 90,000 gifts annually, ensuring compliance with internal and external policies and federal and state laws.
    • Manage relationships with NYU schools including Med, Law, Dental, Stern, etc. to ensure gift administration processes are inclusive of their needs and compliant with relevant policies and guidelines.
    • Ensure advancement services team provides quality customer service to prospects, donors, and alumni and responds in a timely manner to inquiries regarding gifts, pledges, allocations, and receipting.
    • Lead the development and definition of donor experience standards, including contact by phone, mail, and relevant technology channels (e.g. NYU Giving) and the receipt and acknowledgement of gifts.
    • Develop policies, procedures, and metrics to formalize and measure donor experience.
  • Business Intelligence and Analytics

    • Develop a BIA program that translates business objectives into analytics reporting, enabling data-driven decision-making and optimizing fundraising results.
    • Lead BIA in the process of gathering, cleaning, organizing, relating, and cataloging business data in the new Blackbaud CRM, ensuring data integrity and developing the collective infrastructure, tools, and applications to generate critical insights.
    • Develop and implement metrics across all support departments to meet the needs of the SVP and UDAR senior leadership team.
    • Develop a robust reporting model, including dashboards, for real-time decision making for UDAR overall, school and university senior leadership, and periodic/annual reporting as required.
    • Lead efforts to achieve continuous quality improvement and seamless integration of systems and procedures with strategic partners.
    • Collaborate with UDAR and university subject-matter experts to ensure metrics, reporting, and analytical tools meet stakeholder requirements and deliver relevant and actionable information.
  • Information Technology

    • Build and maintain a strong focus on customer service, with the ultimate goal of delighting internal and external stakeholders across UDAR and NYU broadly
    • Oversee the delivery of secure, reliable, and recoverable hardware, software, and data infrastructure for UDAR to support and inform annual and campaign fundraising goals.
    • Manage new global university fundraising system, Blackbaud CRM, ensuring appropriate training and support to maximize utilization and effectiveness.
    • Oversee the IT Help Desk, inventory of IT equipment, and control/inventory all purchases and deployment of software within UDAR.
    • With BIA, ensure impeccable data integrity, resulting from quality control, testing, training, and strong review and approval systems.
    • Support and champion the adoption of innovative technologies and best practices to meet or exceed stakeholder expectations and ensure support for annual and campaign fundraising success.
    • Develop and maintain partnerships with University IT teams in the ongoing maintenance, upgrades, and integration of the CRM, utilizing Service Level Agreements where appropriate.
    • Ensure robust and up-to-date security strategies at all times.

Hiring Organization

New York University

Qualifications

CANDIDATE REQUIREMENTS:

  • 15+ years of professional experience with at least 5 years leading advancement services and/or business analytics for a large university or non-profit institution, ideally in a global setting
  • Track record of leading and developing high-performing, diverse teams, across multiple functions, to achieve ambitious results
  • Demonstrated commitment to creating and promoting a diverse, inclusive, and equitable workplace environment
  • Demonstrated analytical, project design/management, and creative problem solving skills
  • Ability to design and lead an analytics program that delivers clear business insights
  • Track record of effectively managing a CRM (ideally Blackbaud)
  • Excellent communication skills, both written and verbal; an ability to build trust and credibility with senior internal and external stakeholders
  • Familiarity with best practices for leading support departments in a fundraising environment
  • Ability to successfully navigate a complex and highly matrixed environment
  • Ability to impart understanding of complicated ideas and statistics in a clear and simple manner to a wide variety of stakeholders, from frontline staff to University Leadership
  • Experience using advanced statistical software/programming tools and languages a plus

Industry/Service Area

Education

Level

Mid-Senior level

Benefits

COMPENSATION AND BENEFITS:

In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $225,000.00 to USD $275,000.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, or other items.

Application Instructions

Qualified Individuals, please apply:

https://www.on-ramps.com/jobs/3112

 

NYU is an equal opportunity employer. All qualified applicants will be considered for employment without unlawful discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation, military status, prior record of arrest or conviction, or current employment status.

 

On-Ramps is deeply committed to equity. We believe social change happens when people with a wide range of backgrounds, experiences, and identities come together with a common purpose.  We’re partnering with the team at NYU to build a diverse team to achieve the organization's goals. We encourage candidates from all backgrounds to apply.

 

On-Ramps is committed to the inclusion of all qualified individuals in the hiring process, including but not limited to those with disabilities. If you require reasonable accommodation(s) to participate in the application or interview process, please contact info@on-ramps.com


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