Apr 10, 2024

Vice President, Supportive Housing Operations

  • On-Ramps
  • Hybrid (Philadelphia, PA, USA)
Full-Time Programs

Job Description

ABOUT THE ORGANIZATION

The mission of the Project HOME community is to empower adults, children, and families to break the cycle of homelessness and poverty, to alleviate the underlying causes of poverty, and to enable all of us to attain our fullest potential as individuals and as members of the broader society. We strive to create a safe and respectful environment where we support each other in our struggles for self-esteem, recovery, and the confidence to move toward self-actualization.

Project HOME achieves its mission through a continuum of services comprised of street outreach, a range of supportive housing, and comprehensive services. We address the root causes of homelessness through neighborhood-based affordable housing, economic development, and environmental enhancement programs, as well as through providing access to employment opportunities, adult and youth education, and health care.

Project HOME is committed to social and political advocacy. An integral part of our work is education about the realities of homelessness and poverty, plus vigorous advocacy on behalf of and with homeless and low-income persons for more just and humane public policies.

Project HOME is committed to nurturing a spirit of community among persons from all walks of life, all of whom have a role to play in making this a more just and compassionate society.

ABOUT THE POSITION

Reporting directly to the Senior Vice President of Supportive Housing Operations, the Vice President of Supportive Housing Operations (VPSHO) is a member of the senior management leadership team and is primarily responsible for property management and oversight of residential social services for ~13 sites (approximately half of Project HOME's total housing portfolio). The VPSHO will integrate the department's initiatives and services in response to the organization's strategic plan and is responsible for managing relationships with key internal and external stakeholders. The VPSHO manages a growing team of 100+ with three direct reports and a $10M portfolio. They will also closely collaborate with a partner VPSHO (who manages the other half of the housing portfolio) and other organizational leaders to ensure the organization's overall sustainability and success.

This is an ideal opportunity for a strategic and equity-focused leader within the affordable housing community who is passionate about developing and streamlining effective strategies and services to best support Project HOME's residents and communities during a time of significant growth for the organization.

Responsibilities include but are not limited to:

Property Management

  • Manage ~26 program budgets totaling $10M, ensuring fiscal responsibility and resource allocation to meet program goals.
  • Successfully support the team to achieve key performance indicators and maintain compliance related to housing retention, unit vacancy, health care, employment, and housekeeping.
  • Ensure housing units meet occupancy goals in cooperation with tenant management.
  • Identify potential risks and develop strategies to mitigate them, ensuring member safety and security.
  • Collaborate with the Real Estate and Asset Management department on the design of new properties, the renovation of existing properties, capital improvements, and maintenance.

Residential Social Services

  • Develop and achieve annual goals in support of the mission and aligned with the agency-wide strategic plan, while ensuring the successful management of our daily service delivery and operations.
  • Design and deliver quality, measurable residential services and programming while incorporating mission-focused and person-centered best practices.
  • Develop innovative solutions to increase sustainability and funding of residential social services.
  • Deliver specialized programs and training to enhance the ongoing operations of services, such as Medicaid billable services, Social Enterprises, and other supportive services for residents and staff.
  • Ensure fidelity of equitable service delivery by creating and streamlining systems and processes to support direct service providers.

Organizational & Team Leadership

  • Supervise a team of 100+, supporting 3+ Directors who oversee properties, programs, and direct services for the buildings and residents within the portfolio.
  • In partnership with Directors, actively review program performance and budgets, assess and identify process gaps, plan and coordinate management of ongoing projects, and discuss team needs such as training and development.
  • Embody a commitment to Diversity, Equity, and Inclusion by supporting equitable organizational policies, systems, practices, culture, and manuals.
  • Collaborate with departments across Project HOME to contribute to overall strategic direction and organizational health.
  • Foster a work environment that encourages creative thinking, psychological safety, and the ability to maintain focus, intensity, and persistence, even under adversity.

Hiring Organization

Project HOME

Qualifications

CANDIDATE REQUIREMENTS:

  • A minimum of 10 years of progressively responsible experience in affordable property management, supportive services, or a related field, with at least 3 years in a senior leadership position.
  • Experience working with programs supported by mixed funding sources (e.g., LIHTC, Project Based, Continuum of Care, HUD, Department of Behavioral Health, etc).
  • Demonstrated commitment to Project HOME's mission and values.
  • Experience leading and developing high-performing, layered, multidisciplinary teams.
  • Experience with the development and oversight of complex budgets.
  • Deep commitment to the principles of diversity, equity, and inclusion; experience working across lines of difference
  • Experience with integrated databases; proficiency using Microsoft Office with the ability to quickly learn new platforms.

Location:
Hybrid in Philadelphia, PA, with the expectation of at least 3 days per week in office.

Industry/Service Area

Other

Level

Director

Benefits

COMPENSATION AND BENEFITS:

The hiring salary range for this role is $123,000 - $127,000.

Project HOME provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. Project HOME prohibits discrimination and harassment of any type.

On-Ramps is deeply committed to equity. We believe social change happens when people with a wide range of backgrounds, experiences, and identities come together with a common purpose. We're partnering with the team at Project Home to build a diverse team that is committed to nurturing a spirit of community. We encourage candidates from all backgrounds to apply.

Application Instructions

On-Ramps is committed to the inclusion of all qualified individuals in the hiring process, including but not limited to those with disabilities. If you require reasonable accommodation(s) to participate in the application or interview process, please contact info@on-ramps.com.


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