May 03, 2024

Family Support Associate (Bilingual)

$50,000 - $52,000 yearly
  • Room to Grow
  • 400 Shawmut Avenue, Boston, MA, USA
Full-Time Administration/Operations Client/Customer Service Programs

Job Description

About Room to Grow

Room to Grow is a nonprofit organization dedicated to the vision that one day all parents will have the resources they need to unlock their families’ potential and become champions for babies and their community. Its mission is to offer structured parent support, material goods, and community connections to support parents as they activate their natural strengths and expand their knowledge, so children thrive from the start. Room to Grow was founded in New York in 1998 and expanded to Boston in 2005, currently partnering with over 1,500 families with an annual budget of $8.5M and a team of 50+ passionate and dedicated staff members. 

Room to Grow uses a two-generation, preventative, and strengths-based approach to engage families. Through its unique program, parents and caregivers partner with program staff to develop strategies to support their child's development, select the material items that their child needs, and connect with community resources that can expand their support network. Room to Grow program staff work alongside parents and caregivers as they build upon their existing skill sets and parenting styles and promote the well-being of their children and family. 

As an entrepreneurial and growth-oriented organization, Room to Grow is in an exciting period of development as it continues to expand its reach and impact in Boston, New York and Chicago. 

Position Summary

The 2nd Hour Family Support Associate position at Room to Grow helps guide families through the second hour of their two-hour visit at our Family Center. The “second hour” is intended to help families select material goods from the baby boutique that are age and developmentally appropriate for their child. Families select from a variety of baby items including clothing, toys, books, blankets, etc. to take home after their visit. The 2nd Hour Family Support Associate also works alongside other teams such as Inventory Operations to manage the Baby Boutique (where all of the baby items are housed). This position reports to the Coordinator, 2nd Hour Family Support. The ideal candidate for this role is resourceful, energetic, organized, and comfortable interacting with children and adults and must be highly professional and passionate about Room to Grow’s mission. This is an in-person full-time position based in Boston and requires fluency in Spanish and English.


Position Responsibilities

Responsibilities include, but are not limited to:

  • Help guide parents in the Baby Boutique to ensure they can find what they are looking for
    • Guide parents in their selection of books, toys, clothing, equipment that are best suited for their child while enthusiastically supporting parents’ choices and decision making
    • Answer parents’ questions as they go through the boutique while noticing and affirming parents’ demonstrated knowledge and strengths
  • Stage and maintain a well-organized and well-cared for Baby Boutique that communicates warmth, dignity, and comfort  
    • Maintain constant communications with Site Operations team members to ensure the inventory needs of our families are met in our Family Centers
    • Restock inventory, including ordering from the main site/warehouse as needed
    • Organize inventory daily and maintain organization of the overstock/volunteer space and site readiness
    • Assemble baby items for shipment after families engage in a virtual visit
    • Maintain a safe environment for children that is conducive to brief parent-child interactions such as exploring new books and introducing toys
  • Collaborate closely with Room to Grow clinicians to ensure coordinated support of families 
  • Ensure data completion forms are updated and uploaded to Salesforce for every family visit
  • Additional responsibilities and projects may include: 
    • Participate in volunteer sessions and build relationships with volunteers to encourage further engagement with Room to Grow
    • Make suggestions for regional community engagement activities and play an active role in planning and implementing such activities 
    • Support central Family Support in answering and directing incoming phone calls 
    • Support regional  projects, including special events, and social media collaborations


Hiring Organization

Room to Grow


Qualifications and Experience

  • A passion for the mission, vision, and core values of Room to Grow
  • Energetic and hospitable with strong customer service skills 
  • Organized with high attention to detail 
  • Strong communication skills and comfortable with external engagement
  • High level of professionalism, integrity, accountability, and judgment
  • Highly resourceful, adaptable/agile, and ability to multitask 
  • Must be a team player and also be able to work individually and take initiative
  • Interested in exploring child development topics and engaging with baby items
  • Adept at using technology and documenting information in an electronic system 
  • Experience working directly with young children and families strongly preferred 
  • Able to lift 40 pounds
  • Required: Fluency in Spanish and English
  • This role is primarily in-person in Boston, MA 

Industry/Service Area

Human Services, Social Justice, Youth Development




Room to Grow offers a collaborative work environment, competitive compensation, and a comprehensive benefits package including:

  • 8+ weeks of paid time off per year
  • Medical, Dental and Vision Insurance, Health FSA, Dependent Care FSA
  • 403(b) retirement savings with matching program
  • Quarterly wellness reimbursement up to $150 per quarter
  • So much more! 

Salary and benefits will be competitive for our field and commensurate with experience. Room to Grow is an equal opportunity employer and welcomes candidates from diverse backgrounds.

Application Instructions

Submit your application via Room to Grow’s career portal.

Apply Now