Program Coordinator for Online Learning

Title: Program Coordinator for Online Learning

Reports to: Program Manager for Online Learning

Location: US Based Home Office, Remote

Status: Full Time, Exempt (S2/B2)

Salary Range*: $52,000 - $58,000

Facing History & Ourselves is a global education non-profit organization that challenges teachers and students to use lessons of history to stand up to bigotry and hate.

As a critical member of the Online Learning team, the Program Coordinator for Online Learning is responsible for all aspects of administrative support and coordination for Facing History and Ourselves’ online professional learning offerings for educators.

This will include overseeing the course instance setup in the learning management system (LMS), registration process, course communication workflow, course metrics, and graduate credit administration. In addition, the Program Coordinator for Online Learning will work with other Facing History departments to ensure that user data is being properly integrated into our organizational databases. The Program Coordinator for Online Learning works as a member of the Online Learning team to help support educators by responding to website and email queries and is responsible for providing quality assurance (QA) for multimedia assets.

Who You Are:

You are an organized, proactive, and detail oriented individual. You excel at juggling multiple priorities and are comfortable with and have experience working in learning management systems (LMS). You are communicative and collaborative; you bring tact, diplomacy, and persistence to the workplace. You are a successful, highly organized project manager. You bring an upbeat, can-do approach to work, a passion for learning and growth, and a desire to help build community within the team and the organization.

Responsibilities include:

• Support courses, users, and communications workflows inside and outside the LMS (Canvas) for all Facing History online learning offerings. Support course and workshop registration processes and adjunct facilitator payments.

• Coordinate online learning calendar, online meetings, facilitator scheduling, logistics for course live learning speakers, meeting planning, etc.

• Provide ongoing, front-line support for all online professional learning offerings including facilitated courses, online seminars, and self-paced workshops, ensuring a rapid resolution to issues surfaced by participants and facilitators.

• Provide content monitoring for self-paced offerings and other spaces where user-generated submissions are present and alert designated member of the Online Learning team when content is in need of moderation.

• Quality Assurance e-learning assets for final output.

• Oversee graduate/continuing education credit and certificate administration. Act as point of contact for credentialing institutions. Coordinate processes for users to obtain graduate credit: communication, timelines, project submission, grading processes, and adjunct management.

• Maintain appropriate database (Salesforce) information, maintain project management software tickets, and develop reports and assist in the analysis of those reports.

• Assist in the research, development, and formatting of reports and presentations for internal and external audiences.

• Create and maintain documentation for course administration duties.

• Support Online Learning projects, grants, and budgets as needed.

• Provide administrative, scheduling, and logistical support and coordination for the Director of Online Learning and the Online Learning team.

• Assist Director of Online Learning and Online Learning team in the development and maintenance of processes and systems designed to maximize organizational effectiveness.

• Participate in, and help coordinate, regular Online Learning team meetings; quarterly and yearly retreats.

• Manage and coordinate the distribution of all online learning inquiries coming into Facing History through the website.

• This position does require some occasional evening work outside of normal office hours. Hours can be shifted to reflect this need, when required.

Facing History values a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status and record of arrest or conviction, or any other characteristic protected by applicable law. We are an Equal Employment Opportunity Employer.

Facing History’s Commitment to Diversity, Equity and Inclusion. At Facing History, we honor and value the uniqueness of each and every human being. Our strength as an organization that provides and distributes educational content and pedagogy to teachers across the globe is directly tied to our diversity of staff, leadership, educators, students, scholars, and volunteers. Our commitment is to treat individuals with dignity and to build and maintain a community of full participation, inclusive of the voices, needs, and contributions of all. As an organization, we are deeply aware of the legacies of injustices that persist in society and in the workplace, and we value and promote diversity, equity, and inclusion in their association with excellence.

Hybrid Work Model: Facing History and Ourselves operates in a hybrid work model, allowing staff flexibility in both schedules and work locations. This particular position is home-based. Some travel is required.

*In the interest of transparency, fairness, and equity Facing History is now listing public facing salary bands. These bands are benchmarked to external market factors and our own internal pay structure. New hires, in most cases, can expect an offer between the minimum and midpoint of the band, commensurate with the position and relevant experience.

Essential Skills / Qualities:

Facing History understands that restrictive job requirements may exclude historically marginalized groups from applying to jobs for which they are qualified. We take an equitable and holistic screening approach. If you feel you have demonstrated experience and expertise relevant to perform this role, please don’t hesitate to apply!

• Experience using task tracking software (ClickUp, Asana, JIRA, Smartsheet, etc.).

• Minimum of one year of experience with LMS coordination (Canvas preferred) and/or providing support for webinars/live learning sessions in Zoom.

• Proficiency with Microsoft Office and Google Suite.

• Self-directed and detail-oriented; experience working independently in a remote environment.

• Excellent oral, written, and interpersonal communications skills.

• Strong problem-solving capability, with an orientation towards continuous process improvement.

• Excellent customer service and support oriented approaches.

• Ability to work individually and as a member of a team.

• Interest in, and ability to articulate the mission of Facing History and Ourselves.

Benefits Summary: In addition to meaningful and rewarding work, Facing History provides an excellent and competitive compensation and benefits package including medical with a health reimbursement account, dental, vision, life & AD&D, long-term & short-term disability insurance, 403(B) retirement plan with a discretionary organizational contribution, generous paid time off, an employee assistance program, travel assistance plan, pre-tax commuter spending accounts, flexible spending accounts, voluntary Colonial Life group plans, robust wellness programs through aHealthyMe & weekly virtual yoga and meditation, WellCents 403(B) advisement, and a friendly work environment.

Please apply via the URL provided.