Manager, Operations (Washington DC)

About Humanity United

Humanity United is a philanthropic organization dedicated to cultivating the conditions
for enduring peace and freedom. We recognize that we live in a deeply interconnected
world where we are all united by the challenges and opportunities we face. We support
and walk alongside partners who are working to advance human dignity and change the
systems that enable violent conflict and human exploitation around the world. Together,
we strive to foster a more inclusive, free, and peaceful world where all people have an
opportunity to flourish.

Position Summary:

Humanity United (HU) is seeking an Operations Manager to manage all day-to-day office
operations, services, policies, procedures, and resources to ensure organizational
effectiveness and efficiency. As part of the Facilities team, the Operations Manager will
cultivate and maintain strong relationships with facility-related vendors, property
management administrators, and security. In collaboration with the People Team and
Community Manager, the Operations Manager is a thought partner on HU-wide initiatives
that support and advance HU’s culture and mission and logistics coordinator for internal
and external DC regional events. In collaboration with the People and Facilities teams, this
role will also develop, implement and maintain policies and procedures to support a work
environment that balances organizational needs, public health, workplace safety, staff
engagement and builds HU’s organizational culture.

The successful candidate will have experience managing multiple concurrent projects and
drive initiatives in a cross-functional and dynamic environment, and be responsible for
regularly assessing office needs, including space planning.

Based in DC, this role will report to the Director of IT, Facilities, and Security. This is a fulltime
exempt position. This role will require approximately 3 days per week in-person in
HU’s Washington DC office. Outside of this, our hybrid work approach provides ongoing
flexibility for regular remote work for this position, combined with periodic in-person
team and all-staff gatherings.

Core Job Responsibilities:

Project Management

• Develop and implement short- and long-term projects, policies, and procedures with
  strategic impact on operations and the workplace, in collaboration with Leadership.
• Lead and implement ongoing workplace projects and office moves and evaluate
  specific needs that support HU’s mission, culture, and teams.
• Develop and manage budgets for Washington DC office operating expenses and
  org-wide special projects.
• Lead and run the budget requisition and purchase order (PO) process for the
  Washington DC office; working closely with the Finance and Legal teams to
  complete contracts and agreements, monitor invoices and approvals, and ensure
  POs are received and processed.

Facilities Management

• Maintain a safe and healthy work environment by establishing, following, and
  enforcing standards and procedures, compliant with legal regulations, to ensure the
  health and safety of all employees and visitors.
• Manage day-to-day facilities operations, logistics and procurement.
• Stay up to date on current office trends and drive internal thinking on various
  aspects such as how the space should be used and maintained, acting as critical
  resource for all space planning projects and facility use policies.
• Manage office inventory to ensure the procurement, availability and tracking of
  supplies and equipment, staying mindful of cost saving opportunities.
• Partner internally (People, Finance, IT) and externally (building management,
  architects, contractors) on the design, construction, and ongoing operations of
  office.
• Develop and maintain Emergency Plans and Procedures, including evacuation
  protocol, CPR training, and maintaining a current Emergency Manual.
• Manage the office registration and access systems for rotating space use following
  playbook policies and update technical platform applications as needed.
• Support org-wide security objectives by issuing employee badges, auditing security
  reports, and enforcing the organization’s security policy.
• Use a DEIJ lens in sourcing, selecting, and managing vendors and partners; track
  vendor pricing, rebates, and service levels; review all operational invoices and
  ensure they are submitted for payment.
• Introduce innovative workplace amenities and services based on staff feedback and
  needs.
• Coordinate and communicate building related tests, planned disruptions, and updates with property management and building engineers.

Event Management

• Collaborate with staff to coordinate logistics for in-office meetings and DC regional
  in-person gatherings and All Staff events.
• Plan and execute details for events, including venue procurement, hotel
  accommodations, catering, and transportation.
• Manage vendor relationships and maintain an up-to-date database for efficient
  logistical support.
• Day of coordination with event support staff, ensuring high-quality assistance
  during all events.
• Design and implement employee engagement initiatives, in partnership with the
  People Team, that prioritize and promote employee recognition, community, and
  wellness.
• Manage annual events budget and expenditures for informed decision-making.
• Conduct evaluations and provide reports on event outcomes to internal staff.

Workplace Experience

• Cultivate a positive workplace environment that fosters and reflects HU’s values
  with inclusive initiatives and activities that encourage and empower staff.
• Keep staff advised of evolving formal policies, procedures, and processes with
  overview presentations and internal communications developed in partnership with
  Facilities, People, and Leadership.
• Support a cross-functional team from IT, Facilities, and People in implementing and
  managing HU's hybrid work environment.
• Assist with onboarding of new hires, inventory procurement, and distribution of
  employee swag.
• Use strong internal partnerships to develop new-org wide policies and initiatives to
  promote a positive working environment.

Knowledge, Skills and Abilities:

Must-have requirements:

• Commitment to HU’s mission and values (including Diversity, Equity, Inclusion, and Justice) is a must.
• At least 5 years of progressive experience in project management, facilities operations, workplace services, and internal / virtual events.
• Strong leadership and administrative skills backed by tangible evidence of successful project management experience in facility operations, event logistics, budget preparation, and financial management.
• Proven effective thought leader in developing policies, procedures, and processes.
• Excellent interpersonal, communication, relationship-building and influencing skills.
• Experience in managing both a distributed team and a workplace portfolio including office site selection, budgeting, vendor management, and health & safety compliance.
• Demonstrated problem-solving orientation and ability to work independently to anticipate and resolve problems before they escalate.
• Extremely detail-oriented with high standards of quality and a focus on continually improving processes.
• Experience with MacOS, audio-visual systems, and video conferencing platforms (Zoom & Microsoft Teams).
• The right to work in the United States.

It’s a bonus if you bring:

• Direct lived experience of the issues we work on.
• Knowledge of soft facilities services, interior design, accounting, and facilities systems.
• Expertise in planning for future space utilization and workplace experience requirements of an evolving organization.

We encourage qualified candidates lacking formal or direct experience to describe
how their background has served as preparation for this role.

Salary: The salary range for this position will vary by geographic location to account for
local job market & cost of living. Starting salaries within the range are based on job related
skills, experience, and background. At HU, salary progression is based on
performance and proficiency in a role over time.

For candidates based in the Washington, DC Metro area, the starting annual salary range
is $100,222 - $111,358.

Humanity United believes that diversity, equity and inclusion make us more successful in our work, and we are able to grow and learn better together when our team is diverse and representative of the communities we serve. We are actively engaged in a formal DEIJ journey as an organization, and expect that prospective employees are enthusiastic about advancing these goals.

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and staff. In recruiting for our team, we welcome the unique contributions that you can bring in terms of education, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran status, color, class, religion, disability, pregnancy, sexual orientation, marital status and any other characteristics protected by law. We strongly encourage applications from people with diverse identities or who are members of marginalized communities.

HU is proud to offer all staff an inclusive and comprehensive benefits package to accommodate a diversity of needs and life circumstances and to accommodate staff at all life stages with flexible and supportive benefits.

In addition to full benefits, this role offers a competitive salary which we are happy to share on request. We will also share with all first-round interview candidates. We will not ask what you are currently earning or for any other details of your salary history.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to fully access our benefits of employment. Please contact us to request accommodation or describe your needs in your application.

Humanity United’s Values:
We encourage all candidates to learn more about our organizational values at
https://humanityunited.org/about/

To Apply:
Please submit your resume and cover letter via our careers site.