Oct 16, 2023
Customer Service Associate Featured
$37,000 - $40,000 yearly
The Customer Service Associate will provide professional, timely, and accurate responses to donors’ queries via email or phone, ensuring that donors are treated respectfully and with due diligence related to Grassroots, Annual Giving, and Major Gifts. In addition, the Customer Service Associate will be pro-active regarding donors’ automatic credit card payments, voicemails, emails, database updates and any correspondences incoming during non-business hours. Duties and Responsibilities include but are not limited to: Meeting service performance and transaction standards for Customer Service and striving to improve efficiency and effectiveness. Answer telephones; provide positive initial contact and follow-through to meet requests or solve donor concerns, as well as “upsell” when opportunity arises. Handle donor correspondences (i.e., voicemails and emails). Record phone donations and deliver the appropriate forms to the Data Processing Center for processing....
Hadassah New York, NY, USA Full-Time