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The IT System Specialist is responsible for providing day-to-day technical support to staff and volunteers. This role is responsible for handling the daily IT ticket queue. This position provides support for Microsoft applications, and other organization applications as needed. The IT System Specialist also provides technical support for Executive Division Board meetings by performing the online meeting software host role for in-person and remote meetings. This role assists the IT Operations Manager and IT Systems Analyst with day-to-day operational tasks as needed .   Duties and Responsibilities Troubleshoot and resolve technical issues within IT Tickets, calls to the IT main phone number, and in‑person support at 40 Wall as needed. Ensure all support tickets are completed with clear, detailed explanations of the issue, how it was resolved, and any next steps for the user. Identify complex or recurring issues and escalate them to the appropriate IT team...