2 jobs found

The IT System Specialist is responsible for providing day-to-day technical support to staff and volunteers. This role is responsible for handling the daily IT ticket queue. This position provides support for Microsoft applications, and other organization applications as needed. The IT System Specialist also provides technical support for Executive Division Board meetings by performing the online meeting software host role for in-person and remote meetings. This role assists the IT Operations Manager and IT Systems Analyst with day-to-day operational tasks as needed .   Duties and Responsibilities Troubleshoot and resolve technical issues within IT Tickets, calls to the IT main phone number, and in‑person support at 40 Wall as needed. Ensure all support tickets are completed with clear, detailed explanations of the issue, how it was resolved, and any next steps for the user. Identify complex or recurring issues and escalate them to the appropriate IT team...

The Free Software Foundation (FSF), a Massachusetts 501(c)(3) charity with a worldwide mission to promote computer user freedom, seeks a motivated and talented individual to be our new Engineering and Certification Manager. This position is ideally full-time and US-based, but exceptions can be made for a qualified candidate. The Engineering and Certification Manager reports to the executive director and takes a leadership role in managing and growing the FSF’s Respects Your Freedom (RYF) program. This role will work in close collaboration with FSF management and the technology and licensing teams. The Engineering and Certification Manager serves as a senior technical authority for the organization and is responsible for evaluating, certifying, and guiding hardware product submissions under the RYF certification requirements and other free hardware design initiatives. #### Location and working environment The FSF is a fully remote organization. With our small staff, each person...